Front Office Team Leader

SmartRecruiters, Inc.; Wembley; On-site; GBP 29,000 - 35,000; Full time

Job summary

Accor, Ibis London Wembley, invites applications for a Front Office Team Leader. You must be eligible to live and work in the UK, with a 5-day work week in a full-time permanent contract. Start mid-November 2026 with a salary of £32,042.40 per year.

Lead front office operations, guide staff, and ensure guest satisfaction with friendly, professional service. Join a dynamic team at Wembley’s modern hotel, close to Wembley Stadium, offering opportunities to develop skills and contribute to a warm,

Qualifications

• Service-focused personality essential.
• Proficiency with Opera Cloud hotel software.
• Minimum 2 years' experience in a front office.
• Strong leadership, communication and interpersonal skills.
• Excellent problem-solving and attention to detail.
• Ability to work under pressure.
• Flexible hours including evenings, nights, weekends, and bank holidays.

Responsibilities

• Oversee front office activities including check-in/check-out, reservations and guest services.
• Contribute to guest satisfaction with high-quality, warm service.
• Address unresolved guest complaints with swift solutions.
• Assist management in developing and implementing new procedures.
• Ensure effective daily communication and uphold service standards.
• Guide new staff during induction following guidelines.
• Collaborate to cultivate a cohesive, accountable team.
• Promote the ALL Accor loyalty program to guests.

Skills

Service-focused personality

Leadership

Communication

Interpersonal skills

Problem solving

Attention to detail

Under pressure

Flexible hours

Tools

Opera Cloud

Job description

• Compensation: up to GBP 32,042.4 - yearly

Company Description

\"Why work for Accor?\"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

Full Time Contract, Permanent, 5 days per week. Expected Start Date: Mid-November 2026 (TBC), salary £32,042.40 per year.

As our next Front Office Team Leader, you…

• Oversee all front office activities, including check-in/check-out processes, reservations, and guest services.
• Contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach
• Address guest complaints that have not been resolved by team members, providing swift solutions.
• Assist the Management in developing and implementing new procedures as needed.
• Ensure effective and efficient communication processes daily, maintaining service standards.
• Guide new staff through their initial induction into the team, department, following established guidelines.
• Collaborate with the Management to cultivate a cohesive team that works with trust and accountability to achieve departmental and hotel goals.
• Ensure department policies and procedures are well understood by all employees and observed in tasks performed. Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
• Promote the ALL Accor loyalty program to guests.

Qualifications

• Service focused personality is essential
• Proficiency in hotel management software, particularly Opera Cloud.
• A minimum of 2years of experience in a front office department.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving abilities and keen attention to detail.
• Ability to perform effectively under pressure.
• Flexibility with working hours, including evenings, nights, weekends, and bank holidays is essential.

Additional Information

A little more information:

As Front Office Team Leader you will have the opportunity to contribute to a fabulous guest experience together with your team. To help you do that we will support you with the knowledge and skills to be successful in your role.

Our hotel offers 210rooms, and Bar-Restaurant.Ibis London Wembley is a modern hotel situated in the heart of Wembley, one of London's most vibrant areas. It offers convenient access to some of the city's major attractions, including the iconic Wembley Stadium and OVO Arena.

One more thing…

By working at the Ibis London Wembley you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.