Group, Reservations and Events Coordinator

TN United Kingdom; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Group, Reservations and Events Coordinator to join their dynamic team in Belfast. This role involves engaging with potential guests, coordinating bookings, and ensuring exceptional customer service. You will be instrumental in delivering memorable experiences while maximizing revenue through effective sales strategies. If you have a passion for hospitality and a knack for building relationships, this opportunity allows you to thrive in a supportive and growth-oriented environment. Join a company recognized for its commitment to employee satisfaction and shape the future of hospitality.

Qualifications

• Strong interpersonal skills and ability to communicate effectively.
• Proficiency in IT platforms used in the hospitality industry.

Responsibilities

• Respond to guest inquiries via multiple channels professionally.
• Assist in planning and coordinating hotel bookings and events.

Skills

Interpersonal Skills

Sales Skills

Communication Skills

Negotiation Skills

IT Proficiency

Education

Third Level Qualification in Related Subject

Tools

Event Booking Systems

Hotel Property Management Systems

PowerPoint

Job description

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Group, Reservations and Events Coordinator, Belfast

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Client:

Loughview Leisure

Location:

Belfast, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

97c7692a6b46

Job Views:

2

Posted:

07.05.2025

Expiry Date:

21.06.2025

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Job Description:

Job Description

To work as part of the GC&E Team, in the achievement of departmental goals and objectives, by selling, planning and coordinating bookings of hotel services in a profitable and sustainable manner.

About The Role

Primary Duties & Responsibilities

- Respond to enquiries of potential guests and clients, by way of telephone, email, online and in-person, in a timely and professional manner.

- Completion of all scheduled and ‘walk-in’ client appointments

- Assist with the delivery of hotel showcases for the market segments of: Weddings, Corporate, Leisure & Golf clients.

- Contribute to the delivery of an effective sales process; from sales generation, sales leads follow up, and converting sales leads to paying customers, revenue maximization and the development of loyal repeat customers.

- Assist with market, competitor, and industry research to create offerings that are continuously meeting the demand of the potential market segments of Weddings, Conferences, Meetings, Events,

- Effective communication of all planned events to the operational departments of the hotel

- Completion of all financial transactions, ensuring that all revenues are collected for services delivered.

- Ongoing customer relationship management, including acquisition of customer feedback, and dissemination to the relevant hotel departments. Implementation of feedback to ensure continuous improvement of offerings. Creating opportunities for future revenue from each customer

- Collation and dissemination of all information from relevant weekly hotel meetings

Skills Needed

About The Company

Loughview Leisure Group invites travelers to experience an unmatched hospitality journey, spanning three distinctive properties that echo the rich culture and charm of Northern Ireland.

Firstly, the prestigious Ten Square Hotel in Belfast stands as a beacon of urban sophistication. As a 4-star establishment nestled in the heart of the vibrant city, it seamlessly marries relaxed elegance with a heartfelt welcome. Known both locally and nationally, Ten Square has carved its niche not just for its unparalleled location but also for an ambiance that resonates with an authentic spirit of hospitality. Every luxury bedroom has been crafted with meticulous attention, ensuring guests experience a comforting retreat amid the city's hustle.

A short distance away in Newtonabbey, the Chimney Corner Hotel encapsulates what it means to offer value without compromising on comfort. As a 3-star jewel in the hospitality crown of Greater Belfast, this hotel is a testament to the fact that luxury isn't always about price. With its commendable facilities and an array of comfortable rooms, Chimney Corner offers guests an indulgent stay that doesn't weigh heavy on the pocket.

Company Culture

Lastly, for those yearning for a serene escape, the doors of our hotel in the Kingfisher Country Estate are always ajar. Set amidst a sprawling 220 acres of wooded parkland, it's not just a hotel, but a realm of tranquility. Golf enthusiasts will particularly relish its proximity to the championship Templepatrick Golf Course, a canvas of green that challenges and delights in equal measure.

With Loughview Leisure, every journey, be it a city escapade or a countryside escape, promises to be a memory etched in luxury, comfort, and unmatched hospitality.

Recognised not only for our exceptional guest experiences but also for our commitment to employee growth and satisfaction, we proudly wear the badge of a 'Great Place to Work'. Our team is the heart and soul of our establishments, continuously elevating the standard of service and forging memorable connections with guests.

If you have the spirit of service, a passion for excellence, and a desire to be part of a close-knit team that values collaboration and personal growth, then we invite you to join our family.

Embark on a fulfilling career with Loughview Leisure and shape the future of hospitality with us.

Desired Criteria

• a third level qualification in a related subject

Required Criteria

• The ability to use IT platforms commonly used in hotels, including Event booking systems, Hotel property management systems.
• The ability to produce professional sales reports and presentations, using Power Point or equivalent tools.
• Strong interpersonal skills required: Suitable candidates must be articulate and professional in verbal and written communication. Candidates must be able to show empathy with clients and colleagues.
• Ability to negotiate with clients both for financial and customer service gain.