Group Reservations Agent

Platinum Recruitment Consultancy; London Borough of Hammersmith and Fulham; On-site; GBP 18,000 - 23,000; Full time

Job summary

Platinum Recruitment Consultancy is seeking a Group Reservations Agent in London. The role offers £15 per hour, Monday to Friday, with a minimum four-week assignment and potential to go permanent for the right candidate.

You will handle group bookings, coordinate using Opera Cloud, and ensure accurate records while supporting revenue objectives in a stylish hotel environment.

Qualifications

• Experience handling group bookings from enquiry to departure.
• Excellent communication and organisational skills.
• Immediate availability to start the four-week assignment.

Responsibilities

• Manage group bookings from enquiry to departure.
• Prepare quotations, negotiate contracts and secure bookings.
• Coordinate group bookings using Opera Cloud and maintain rooming lists.

Skills

Group bookings

Strong communication

Immediate availability

Tools

Opera Cloud

Delphi

Job description

Group Reservations Agent - London | £15 per hour, Monday to Friday, with potential for a permanent role.

Looking for your next hospitality opportunity? This Group Reservations Agent role in London offers a fantastic chance to join a stylish lifestyle hotel for a minimum of four weeks, with the potential to become permanent for the right candidate.

If you have strong group booking experience and are confident using Opera Cloud, this could be the ideal opportunity to put your skills to work in a vibrant hotel environment.

Why apply?

• From £15.00 per hour, depending on experience
• Weekly pay to keep your finances on track
• Monday to Friday office hours - enjoy your weekends off
• Minimum four-week assignment, with potential for a permanent position
• Work in a stylish lifestyle hotel with modern dining, chic bars and contemporary bedrooms

Key Responsibilities

You’ll manage group bookings from the initial enquiry through to departure, ensuring every detail is handled professionally.

• Manage group and event enquiries, prepare quotations, negotiate contracts and secure bookings
• Coordinate group bookings using Opera Cloud, maintaining accurate rooming lists, billing details and special requests
• Lead weekly Groups & Events meetings and communicate requirements across departments
• Maintain accurate records of bookings, amendments, cancellations and contractual obligations
• Welcome group organisers, support arrivals and resolve on-site requests where required
• Deliver excellent service throughout the guest journey while supporting revenue objectives

What we’re looking for

We’re keen to hear from hospitality professionals who can hit the ground running and provide consistent support throughout the assignment.

• Previous experience as a Hotel Group Reservations Agent or in a similar hospitality role
• Essential: Experience using Opera Cloud
• Delphi experience would be advantageous
• Strong organisational skills, attention to detail and excellent communication
• Immediate availability, with no prior commitments or planned time off that would prevent you from completing the full four-week assignment

If you’re an experienced Group Reservations Agent looking for a temporary opportunity in London, with weekday working and the possibility of a permanent move, we’d love to hear from you.

Job Number | GRPRES / INDFOH

Location | London

Role | Group Reservations Agent