Reservation And Groups Supervisor

Novotel; Greater London; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Training and development programmes

Discount card for Accor hotels

Complimentary stays in UK hotels

Uniforms and dry cleaning

Recommend a friend scheme

Employee Advisory Service

Job summary

Novotel London Bridge is seeking a Reservation and Groups Supervisor to enhance room sales, balance occupancy and rates, and strengthen guest relationships. You will work closely with the Revenue and Operations teams to maximise profitability and ensure seamless front desk support when required.

The ideal candidate will have hotel reservations or front office experience, strong English communication, and a keen eye for detail in managing group bookings and contracts.

Qualifications

• Experience in hotel reservations, front office or groups.
• Strong communication, organisational and administrative skills.
• Good understanding of room inventory, rates, availability and group bookings.

Responsibilities

• Organise and ensure high-quality room sales service, maximise occupancy and ADR.
• Collaborate with Revenue Manager and Operations Manager to drive profitability.
• Build excellent relations with customers and foster loyalty.
• Maximise department turnover based on occupancy and average room price.
• Check invoicing for no-shows and cancellations; cover front desk when needed.

Skills

Hotel reservations experience

Front office experience

Group bookings handling

Upselling opportunities

Written and spoken English

Tools

Opera/PMS

Job description

We are looking for a Reservation and Groups Supervisor for Novotel London Bridge. We believe that having the right personality is more important than industry experience. Smiley, open, approachable- that's how we describe our team so we are looking for someone who fits that bill. Someone who can connect with every guest, creating experiences and most importantly, memorable stays.

Some of the duties will include:

- being responsible for the organisation and quality of the room sales service by maximising the occupancy rate and the average rate per room

- collaborating closely with the Revenue Manager and Operations Manager to pursue the highest profitability for the department and the hotel

- establishing excellent relations with all customers, playing an active role in ensuring customers' loyalty

- maximising turnover of the department based on the occupancy rate and the average price of the rooms

- checking invoicing of \"no-shows\" and cancellations

- covering front desk when necessary

Qualifications

• Previous experience in hotel reservations, front office, or groups, ideally within a busy hotel environment.
• Strong knowledge of hotel reservation systems and Opera/PMS.
• Good understanding of room inventory, rates, availability and group bookings.
• Excellent communication, organisational and administrative skills.
• Strong attention to detail and ability to manage multiple bookings and deadlines.
• Confident handling group enquiries, contracts, deposits and billing requirements.
• Good commercial awareness and ability to identify upselling and revenue opportunities.
• Professional, guest-focused approach with strong problem-solving skills.
• Good level of written and spoken English

Additional Information

Great talent deserves great rewards so here's just some of what we are able to offer:

• Training and development programmes
• Discount card to be used in Accor hotels worldwide
• Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)
• Uniforms and dry cleaning
• Recommend a friend scheme
• Employee Advisory Service
• Discounts in shops and Hotel's partners (Europcar, Merlin Entertainment etc. )

Reservation and Groups Supervisor London, England, United Kingdom