Front Office Team Member

Ibis; Reading; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Free hotel nights UK

Restaurant discount

Hotel rate discounts

Accor Academy

Wellbeing programs

Global opportunities

Job summary

Ibis in Reading is hiring for a guest services role focused on smooth guest check-in/out and providing helpful information. You will handle registrations, ensure accuracy of guest accounts, and support callers with a professional, courteous approach.

Benefit from access to Accor's Academy, staff discounts, and opportunities within a global network. Be part of a team that values wellbeing and inclusivity while delivering excellent service.

Qualifications

• Some experience in retail, hospitality or a customer facing role.
• Strong organisational skills.

Responsibilities

• Provide efficient service for guest registration and departure.
• Maintain accurate guest accounts and provide accurate, helpful information.
• Attend to all incoming calls via the switchboard in a professional and polite manner, striving for Total Customer Satisfaction.
• Maintain strict security procedures to ensure guest confidentiality and safety.

Skills

Customer service

Organisational skills

Job description

• Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
• Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• Maintain strict security procedures to ensure guest confidentiality and safety

Qualifications

• Some experience in retail, hospitality or a customer facing role
• Strong organisational skills

Additional Information

• hourly rate £13.45.
• Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
• You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
• Due to high volume of applications, we will contact only the sucessfull candidates for the next stage.