Reservation and Groups Supervisor

Novotel Hotels; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Training and development programmes

Discount card in Accor hotels

Complimentary hotel stays (Bonus Break

Meals on duty

Uniforms and dry cleaning

Recommend a friend scheme

Employee Advisory Service

Discounts with partners

Job summary

Novotel London Bridge is seeking a Reservations and Groups Supervisor to lead room sales, coordinate with Revenue and Operations, and ensure guest loyalty. The ideal candidate will have strong communication, organizational, and problem-solving skills, with experience in hotel reservations.

Based at Novotel London Bridge, the role involves front desk coverage when needed and opportunities for upselling and career development within a busy hotel environment near the South Bank.

Qualifications

• Previous experience in hotel reservations, front office, or groups, ideally within a busy hotel environment.
• Strong knowledge of hotel reservation systems and Opera/PMS.
• Good understanding of room inventory, rates, availability and group bookings.
• Excellent communication, organisational and administrative skills.
• Strong attention to detail and ability to manage multiple bookings and deadlines.
• Confident handling group enquiries, contracts, deposits and billing requirements.
• Good commercial awareness and ability to identify upselling and revenue opportunities.
• Professional, guest-focused approach with strong problem-solving skills.
• Good level of written and spoken English

Responsibilities

• Being responsible for the organisation and quality of the room sales service by maximising the occupancy rate and the average rate per room.
• Collaborating closely with the Revenue Manager and Operations Manager to pursue the highest profitability for the department and the hotel.
• Establishing excellent relations with all customers, playing an active role in ensuring customers’ loyalty.
• Maximising turnover of the department based on the occupancy rate and the average price of the rooms.
• Checking invoicing of no-shows and cancellations.
• Covering front desk when necessary.

Tools

Opera PMS

Job description

Company Description

The Novotel London Bridge is a 4-star hotel located close to the South Bank (SE1 9HH) with Tate Modern, The Shard and St Paul's Cathedral just around the corner. There are 182 chic bedrooms, Gourmet Bar and Restaurant as well as fitness centre.

Company Description

The Novotel London Bridge is a 4-star hotel located close to the South Bank (SE1 9HH) with Tate Modern, The Shard and St Paul's Cathedral just around the corner. There are 182 chic bedrooms, Gourmet Bar and Restaurant as well as fitness centre.

Job Description

We are looking for a Reservation and Groups Supervisor for Novotel London Bridge. We believe that having the right personality is more important than industry experience. Smiley, open, approachable- that's how we describe our team so we are looking for someone who fits that bill. Someone who can connect with every guest, creating experiences and most importantly, memorable stays.

Some Of The Duties Will Include

• being responsible for the organisation and quality of the room sales service by maximising the occupancy rate and the average rate per room
• collaborating closely with the Revenue Manager and Operations Manager to pursue the highest profitability for the department and the hotel
• establishing excellent relations with all customers, playing an active role in ensuring customers’ loyalty
• maximising turnover of the department based on the occupancy rate and the average price of the rooms
• checking invoicing of "no-shows" and cancellations
• covering front desk when necessary

Qualifications

• Previous experience in hotel reservations, front office, or groups, ideally within a busy hotel environment.
• Strong knowledge of hotel reservation systems and Opera/PMS.
• Good understanding of room inventory, rates, availability and group bookings.
• Excellent communication, organisational and administrative skills.
• Strong attention to detail and ability to manage multiple bookings and deadlines.
• Confident handling group enquiries, contracts, deposits and billing requirements.
• Good commercial awareness and ability to identify upselling and revenue opportunities.
• Professional, guest-focused approach with strong problem-solving skills.
• Good level of written and spoken English

Additional Information

Great talent deserves great rewards so here's just some of what we are able to offer:

• Training and development programmes
• Discount card to be used in Accor hotels worldwide
• Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)
• Meals on duty
• Uniforms and dry cleaning
• Recommend a friend scheme
• Employee Advisory Service
• Discounts in shops and Hotel’s partners (Europcar, Merlin Entertainment etc. )