Group, Conference and Events Manager (Planning)

Hilton Worldwide, Inc.; London; On-site; GBP 43,000 - 51,000; Full time

Job summary

Join a prestigious hotel as a Group, Conference, and Events Planning Manager, where you'll lead a team to maximize event revenue and ensure exceptional guest experiences. You'll manage relationships with clients and develop strategies to enhance hotel offerings. This role requires strong leadership, analytical skills, and the ability to thrive under pressure in a dynamic environment.

Benefits

28 days paid holiday increasing with service

Exclusive high-street discounts

Industry-leading Team Member discounts

Access to leadership and development programmes

Exceptional Career opportunities

50% off in Hilton restaurants and bars

Uniforms provided and laundered

Free meals on shift

Qualifications

• Previous managerial experience in Reservations or Conference and Events Sales.
• Strong leadership and analytical skills to motivate teams and understand market trends.

Responsibilities

• Maximize Group, Conference, and Event revenue opportunities.
• Review business plans and ensure proactive efforts to fill capacity.
• Develop the GCE Sales Team for effective succession planning.

Skills

Leadership

Analytical Skills

Organizational Skills

Selling Capability

Flexibility

Tools

Hotel Property Management Systems

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.

2023 was the hotel’s 60^thanniversary, which has seen the refurbishment of Executive rooms and suites as well as a re-development of the lobby level, including a brand new restaurant and bar.

Salary: of 43,680 per annum plus Bonus

BENEFITS

• 28 days paid holiday increasing with service
• Exclusive high-street discounts through the Perks at Work portal
• Industry-leading Team Member discounts on hotel stays for you, your family and friends
• Access to leadership and development programmes through Hilton University
• Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace
• Reward programmes, incentives and team member recognition, as well as long service awards
• 50% off in Hilton restaurants and bars (subject to individual outlets)
• Refer a Friend Scheme
• Uniforms provided and laundered complimentary
• Free meals on shift

What will I be doing?

As Group, Conference, and Events (GCE) Planning Manager, you will manage the planning of large programmes The Group, Conference, and Events (GCE) Sales Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Maximise all Group, Conference, and Event revenue opportunities
• Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
• Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
• Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
• Conduct weekly spot checks of five bookings carried out with a minimum of 90% achieved in any departmental and system audits for any Team Member
• Ensure the Group, Conference, and Events (GCE) Sales Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Manage and develop the Group, Conference, and Events (GCE) Sales Team to ensure career progression and effective succession planning within the hotel and company
• Organise hotel promotional activities
• conduct “exit“ meetings/interviews at the end of each event;

What are we looking for?

A Group, Conference and Events Planning Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Demonstrated previous managerial or supervisory experience in a Reservations and/or Conference and Events Sales function in the hotel/leisure sector
• Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed targets
• Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
• Excellent selling capability and an ability and desire to coach selling techniques to their team
• Excellent organisational and planning skills
• Accountable and resilient
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems
• Previous experience in the same or similar role

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels -Hilton Brands | Global Hospitality Company