Group Booking Coordinator – Hotels & Events

Leonardo Hotels; Aberdeen City; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hotel room rates

Recognition vouchers

Thank You Week

Training & progression

Job summary

Leonardo Hotels is seeking a Groups Coordinator to support a cluster of hotels by handling all enquiries for group visits efficiently. You will identify sales leads, prepare reservations and ensure payments are collected ahead of check-in, while maintaining strong relationships with customers across the UK & Europe.

The role emphasises excellent communication, organisation and a proactive, resilient approach to a fast-paced hospitality environment with clear progression and training

Qualifications

• Excellent communication and relationship-building to enhance guest experience.
• Strong organisational and administrative skills with a positive attitude.
• Ability to adapt to a fast-paced environment and go the extra mile for customers.

Responsibilities

• Identify sales leads for future business and relay to Sales team.
• Send weekly reservations reports to hotels in your cluster with all details.
• Input rooming lists and confirm details with customers; attention to detail is key.
• Ensure payment is received from customers before check-in date.
• Load group offers and reservations into the system (Opera) and maintain data accuracy.
• Develop a thorough knowledge of the Leonardo Hotels brand and product.

Skills

Communication

Organisational skills

Customer relations

Resilience

Education

Hospitality or related qualification

Tools

Opera

Job description

Leonardo Hotels is seeking a Groups Coordinator to support a cluster of hotels by handling all enquiries for group visits efficiently. You will identify sales leads, prepare reservations and ensure payments are collected ahead of check-in, while maintaining strong relationships with customers across the UK & Europe.

The role emphasises excellent communication, organisation and a proactive, resilient approach to a fast-paced hospitality environment with clear progression and training