Ground Operations Officer

Luxaviation; Chobham; On-site; GBP 42,000 - 62,000; Full time

Job summary

Luxaviation in Chobham, England is seeking an organised Operations Officer to support our Flight Operations Department. You will manage day-to-day logistics, planning routes, travel for crews and engineers, and coordinate ground handling and admin tasks.

The role requires meticulous planning, strong communication and the ability to manage multiple priorities in a fast-paced aviation environment. On-site location with occasional on-call duties.

Qualifications

• Experience in operations coordination, travel management, logistics, project administration, or a similar role.
• Excellent planning and organisational skills, with the ability to manage multiple priorities.
• Experience arranging complex travel itineraries, including flights, accommodation, ground transportation, and last-minute changes.
• Strong attention to detail and the ability to work accurately in a fast-paced environment.

Responsibilities

• Ground Operations: coordinating and planning company operations including route planning, travel arrangements, and invoicing.
• Engineering Travel Coordination: coordinating flights, accommodation, visas, and travel requirements for engineers.
• Responding to telephone and email enquiries; on-call duties in evenings, weekends, and holidays.

Skills

Operations coordination

Travel management

Logistics

Project administration

Planning & organisation

Communication

Microsoft Office

Scheduling systems

Tools

Scheduling systems

rostering

Job description

We are looking for an organised, proactive, and detail‑driven Operations Officer to join our Flight Operations Department. Reporting to the Ground Operations Manager, you will play a key role in supporting both day‑to‑day logistics and aviation operations.

Key Responsibilities

This is a dual-purpose role, combining Ground Operations responsibilities with dedicated travel coordination support.

Your main duties will be operational and administrative, including but not limited to the following:

Ground Operations

• Coordinating and planning Company operations, including:
  • Route planning
  • Arranging Customs and Special Branch clearances
  • Arranging Foreign operating permits
  • Coordinating airport handling arrangements
  • Identifying off-airport landing sites
  • Conducting landing site surveys and permissions
  • Coordinating chauffeur transfers and catering
  • Preparing and sending charter quotations
  • Preparing and issuing crew flight briefs and associated documentation
  • Arranging Company travel, including flights, hotels, car hire, and taxis
  • Arranging Crew travel
  • Managing aircraft and crew schedules using the Company's scheduling and rostering systems
  • Providing flight-following support
  • Processing post-flight paperwork and invoicing
  • Responding to telephone and email enquiriesParticipating in shared and rostered evening, weekend, and bank holiday on-call duties

Engineering Travel Coordination

• Acting as the primary point of contact for all travel arrangements relating to a team of engineers
• Coordinating flights, accommodation, ground transportation, visas, and other travel requirements
• Managing travel schedules and itinerary changes to support project delivery
• Liaising with engineers, project stakeholders, and travel providers to ensure cost-effective and efficient travel solutions
• Monitoring travel expenditure and ensuring compliance with Company travel policies

Person Requirements

• Experience in operations coordination, travel management, logistics, project administration, or a similar role
• Excellent planning and organisational skills, with the ability to manage multiple competing priorities simultaneously
• Experience arranging complex travel itineraries, including flights, accommodation, ground transportation, and last-minute changes
• Strong attention to detail and the ability to work accurately in a fast-paced environment
• Excellent verbal and written communication skills, with the confidence to liaise with engineers, crew, suppliers, airports, and senior stakeholders
• Strong problem-solving skills and the ability to remain calm under pressure
• Good commercial awareness and the ability to source cost-effective travel and operational solutions
• Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word
• The ability to work independently while contributing positively to a team environment
• A flexible and adaptable approach to changing operational and project requirements
• Experience using scheduling, rostering, booking, or travel management systems would be advantageous
• Previous experience within aviation, travel, transport, logistics, or a similarly regulated operational environment would be desirable
• Access to own transport, as the location is not served by public transport