Operations Manager

Capilaux Aero; Hounslow; On-site; GBP 50,000 - 70,000; Full time

Job summary

A logistics specialist is seeking an Operations Manager to lead its UK team, ensuring the smooth flow of urgent global movements. Applicants should have over 5 years of experience in air freight and a strong customer-service mindset. This role offers a unique opportunity to thrive in a fast-paced, high-pressure environment, driving success in a rapidly expanding company known for premium service.

Qualifications

• 5+ years in air freight, aviation logistics, AOG or time-critical operations.
• Proven experience leading an operations team.
• Deep understanding of air freight, road freight, customs and airline processes.

Responsibilities

• Lead operations team across shipments.
• Oversee urgent AOG and high-value movements.
• Ensure 24/7 operational readiness.

Skills

Air freight experience

Leadership skills

Calm under pressure

Customer service focus

Tools

Freight management systems

Job description

Operations Manager - Aviation Logistics | Heathrow Area

Are you at your best when everything is moving fast? Do you thrive in high-pressure, time-critical environments where every decision counts? A rapidly growing logistics specialist is looking for an Operations Manager to lead their UK operations team and keep urgent global movements running smoothly.

This is your chance to join a business known for high-touch service, rapid response, and exceptional customer experience in one of the most exciting niches in global logistics.

Responsibilities

• Leading a skilled operations team across air, road, and multimodal shipments.
• Overseeing urgent AOG and high-value movements end-to-end.
• Acting as the key escalation point—ensuring 24/7 operational readiness.
• Managing workflow, planning, compliance and operational controls.
• Working closely with commercial teams on routing and solutions.
• Negotiating with carriers, handlers and hauliers to optimise cost and service.
• Tracking KPIs and supporting senior leadership with reporting and planning.

What You’ll Bring

• 5+ years in air freight, aviation logistics, AOG or time-critical operations.
• Experience leading an operations team.
• Deep understanding of air freight, road freight, customs and airline processes.
• Ability to stay calm and decisive under pressure.
• Customer-first mindset with strong attention to detail.
• Experience with freight management systems (e.g., BoxTop or similar).

Why This Role Stands Out

• Growth opportunities with international expansion.
• A company scaling fast in time-critical logistics.
• A reputation for premium service and exceptional customer care.

We welcome applications from all backgrounds and are committed to creating an inclusive, supportive workplace where everyone has the opportunity to thrive. Recruitment decisions are made based on experience, ability and potential—never on age, gender, background, or any other protected characteristic.

Ready to lead in a fast-moving aviation environment? If you thrive under pressure and love the buzz of time-critical logistics, this is your next move. Apply now or message me directly for a confidential chat.