Ground Movement Claims Specialist

Trinity Claims; Tonbridge; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

On-site gym

Free on-site parking

Free on-site breakfast bar

Complimentary on-site snacks and softs

Discretionary performance relatedbonus

An extra day’s holiday

Job summary

Trinity Claims in Tonbridge is recruiting for a Ground Movement Claims Handler to own a portfolio of subsidence and ground movement claims from first notification to settlement. You will work closely with customers, loss adjusters and engineers to investigate causes, review reports and determine appropriate, policy-compliant outcomes.

You will manage supplier relationships, maintain reserves, negotiate settlements, and ensure timely progress through lengthy investigations, always balancing

Qualifications

• 3 Years experience handling household insurance claims, specifically in subsidence/ground movement.
• Excellent customer service and communication skills.
• Strong understanding of policy interpretation and household insurance principles.
• Ability to review and interpret technical reports and supporting evidence.
• Experience managing an end-to-end claim portfolio.
• Ability to make balanced commercial decisions using sound judgement.
• Strong organisational skills with the ability to manage long lifecycle claims.

Responsibilities

• Manage an end-to-end portfolio of Ground Movement claims, prioritising workload to meet customer needs, service standards and business objectives.
• Assess policy coverage, validate evidence and apply policy terms to determine liability and claim entitlement.
• Review geological investigations, engineer reports, drainage investigations, arboricultural reports and monitoring data to determine the cause of damage and the appropriate claim outcome.
• Understand the lifecycle of a subsidence claim, from initial validation through investigation, monitoring, repairs and final settlement.
• Instruct and manage suppliers including consulting engineers, surveyors, drainage specialists, arboricultural consultants and repair contractors.
• Review technical reports and repair recommendations to ensure they are appropriate, proportionate and represent value for money.

Skills

Ground movement claims experience

Customer service excellence

Policy interpretation

Technical report interpretation

End-to-end claims portfolio management

Job description

Trinity Claims in Tonbridge is recruiting for a Ground Movement Claims Handler to own a portfolio of subsidence and ground movement claims from first notification to settlement. You will work closely with customers, loss adjusters and engineers to investigate causes, review reports and determine appropriate, policy-compliant outcomes.

You will manage supplier relationships, maintain reserves, negotiate settlements, and ensure timely progress through lengthy investigations, always balancing