Ground Floor Guest Services Associate (30h)

Whitbread; Dalkeith; On-site; GBP 20,000 - 23,000; Part time

Benefits offered by this job

Whitbread Benefits Card – up to 60%  {

Company pension and Save As You Earn

Discounts on shopping, travel, cinema,

Job summary

Whitbread is recruiting for a Ground Floor Team Member at the Edinburgh A7 (Dalkeith) Premier Inn. You will welcome guests, assist check-in, and serve breakfast or dinner while supporting the hotel team during busy periods.

This 30-hour per week, fixed-term role offers training and a pathway to develop within Premier Inn. Prior hotel experience isn’t required; friendliness and composure are key to helping guests enjoy their stay.

Qualifications

• Experience in hospitality not required.
• Friendly and calm under busy periods.
• Willingness to learn and assist guests.

Responsibilities

• Greet guests and assist with check-in.
• Serve breakfast or dinner as needed.
• Answer questions and resolve guest issues.
• Keep reception, restaurant and public areas tidy and welcoming.
• Support teammates during busy periods.
• Ensure guests feel taken care of from arrival to departure.

Skills

Customer service

Hospitality

Teamwork

Communication

Flexibility

Job description

Whitbread is recruiting for a Ground Floor Team Member at the Edinburgh A7 (Dalkeith) Premier Inn. You will welcome guests, assist check-in, and serve breakfast or dinner while supporting the hotel team during busy periods.

This 30-hour per week, fixed-term role offers training and a pathway to develop within Premier Inn. Prior hotel experience isn’t required; friendliness and composure are key to helping guests enjoy their stay.