Ground Floor Guest Services Associate – 30h/wk, Permanent

Whitbread; Inverness; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Whitbread Benefits Card

Company pension

Save As You Earn

Job summary

Whitbread is hiring a Ground Floor Team Member for Inverness West Premier Inn. The role involves welcoming guests, assisting with check-in, and serving breakfast or dinner to ensure guests have a smooth stay.

Shifts include evenings and weekends with a 30-hour weekly guarantee. No hotel experience is required; training will be provided. A friendly, proactive approach helps guests feel welcome from arrival to departure.

Qualifications

• No hotel experience required; transferable experience from retail, cafés, pubs, restaurants, leisure or customer service.
• Friendly, enjoy helping people and stay calm when busy; training provided.

Responsibilities

• Welcome guests and help them check in.
• Serve breakfast or evening meals.
• Answer questions and help solve problems.
• Help keep the reception, restaurant and public areas looking their best.
• Support teammates across the hotel when things get busy.
• Make sure every guest feels looked after from arrival to departure.

Job description

Whitbread is hiring a Ground Floor Team Member for Inverness West Premier Inn. The role involves welcoming guests, assisting with check-in, and serving breakfast or dinner to ensure guests have a smooth stay.

Shifts include evenings and weekends with a 30-hour weekly guarantee. No hotel experience is required; training will be provided. A friendly, proactive approach helps guests feel welcome from arrival to departure.