Ground Floor Guest Services Associate - Permanent

Whitbread; Dumfries; On-site; GBP 11,020 - 17,908; Full time

Benefits offered by this job

Whitbread Benefits Card

Company pension

Save As You Earn

Discounts

Job summary

Whitbread is hiring a Ground Floor Team Member for the Dumfries Premier Inn. This 16-hour-per-week role offers a permanent contract and pays up to £13.06 per hour. You’ll welcome guests, check them in, and help with breakfast or dinner service while ensuring a smooth stay.

Previous hotel experience isn’t required; we provide full training. You’ll interact with guests during busy periods, answer questions, and support the team to keep reception and public areas in good order.

Qualifications

• Friendly, helpful approach to guests.
• No prior hotel experience required; training provided.
• Able to stay calm and multi-task during busy periods.

Responsibilities

• Welcome guests and assist with check-in
• Serve breakfast or dinner as needed
• Answer questions and solve problems for guests
• Keep reception, restaurant and public areas tidy
• Support teammates during busy periods
• Ensure guests feel looked after from arrival to departure

Skills

Customer service

Communication

Calm under pressure

Teamwork

Job description

Whitbread is hiring a Ground Floor Team Member for the Dumfries Premier Inn. This 16-hour-per-week role offers a permanent contract and pays up to £13.06 per hour. You’ll welcome guests, check them in, and help with breakfast or dinner service while ensuring a smooth stay.

Previous hotel experience isn’t required; we provide full training. You’ll interact with guests during busy periods, answer questions, and support the team to keep reception and public areas in good order.