Guest Experience Associate – Ground Floor Team Member

Premier Inn; Easter Howgate; On-site; GBP 13,000 - 21,000; Full time

Benefits offered by this job

Permanent contract (we don't do zero‑h

Full training and support from day one

Opportunities to learn new skills and

Whitbread Benefits Card – up to 60% of

Company pension and Save As You Earn

Discounts on shopping, travel, cinema,

Job summary

Premier Inn Edinburgh Leith is recruiting a Ground Floor Team Member to welcome guests, check them in and help with breakfast or dinner services. You’ll make sure guests have a smooth stay and assist across reception, restaurant and public areas.

Hours are 30 per week with a permanent contract. No hotel experience is required, and you’ll receive full training to support guests from arrival to departure.

Qualifications

• No hotel experience required.
• Friendly and enjoy helping people and can stay calm when it’s busy.
• Able to stay positive and adapt to different tasks throughout the shift.

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or evening meals
• Answer questions and help solve problems
• Help keep the reception, restaurant and public areas looking their best
• Support teammates across the hotel when things get busy
• Make sure every guest feels looked after from arrival to departure

Skills

Customer service

People skills

Calm under pressure

Hospitality mindset

Job description

Premier Inn Edinburgh Leith is recruiting a Ground Floor Team Member to welcome guests, check them in and help with breakfast or dinner services. You’ll make sure guests have a smooth stay and assist across reception, restaurant and public areas.

Hours are 30 per week with a permanent contract. No hotel experience is required, and you’ll receive full training to support guests from arrival to departure.