Ground Floor Guest Experience Specialist

Premier-Inn; Ipswich; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Permanent contract

Full training

Career development

Discounts on Premier Inn rooms

Company pension

Job summary

Premier Inn is hiring a Ground Floor Team Member at Ipswich North Premier Inn. You’ll welcome guests, help them check in, serve breakfast or dinner, and keep reception, restaurant and public areas looking their best.

Shifts vary; this permanent role offers 15 guaranteed hours per week, with pay up to £13.06 per hour. No hotel experience is required—friendly, customer‑focused people who stay calm when busy are welcome, with full training provided.

Qualifications

• Customer-facing role experience preferred but not required.
• Calm and friendly under busy conditions.
• Willingness to learn and adapt to different tasks.

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or dinner, including bar service
• Answer questions and help solve problems
• Keep the reception, restaurant and public areas looking their best
• Support teammates across the hotel when busy
• Ensure guests feel looked after from arrival to departure

Skills

Customer service

Calm under pressure

Friendly demeanor

Job description

Premier Inn is hiring a Ground Floor Team Member at Ipswich North Premier Inn. You’ll welcome guests, help them check in, serve breakfast or dinner, and keep reception, restaurant and public areas looking their best.

Shifts vary; this permanent role offers 15 guaranteed hours per week, with pay up to £13.06 per hour. No hotel experience is required—friendly, customer‑focused people who stay calm when busy are welcome, with full training provided.