Ground Care Sales Specialist

Ripon Farm Services; Ripon; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Company pension

Company sick scheme

24 days holiday

Birthday day off

Life insurance x 3 salary

Manufacturer training

Free on-site parking

Job summary

Ripon Farm Services Ltd is seeking a proactive Groundcare Sales role in Ripon to drive showroom visits, generate and convert sales opportunities and deliver exceptional customer service. You will manage the customer journey from enquiry to handover, including parts and aftersales support.

Role involves advising on machines, attachments and service propositions, coordinating demonstrations and campaigns, and maintaining accurate records across our systems.

Qualifications

• Previous experience in retail, machinery, Groundcare, agricultural equipment, parts or a customer-facing sales environment is desirable.
• Confident, consultative sales approach with prospecting, follow up and closing discipline.
• Mechanical awareness and the ability to learn product specifications, applications and parts identification systems.
• Strong customer service, telephone, written communication and numeracy skills.
• Proficient with Microsoft 365, CRM, dealer management and stock systems.
• Well organised and able to manage competing sales, counter and administrative priorities.
• Full UK driving licence; trailer or relevant equipment experience would be advantageous.

Responsibilities

• Actively generate and convert Groundcare sales opportunities from showroom, telephone, digital and local prospecting activity.
• Understand each customer's application, budget and ownership needs, then recommend the most suitable machine, attachment, accessory and support package.
• Prepare accurate quotations, follow up every live opportunity and maintain clear customer and prospect records in the company system.
• Arrange and conduct product demonstrations, explaining safe operation, key features, maintenance requirements and total ownership benefits.
• Merchandise machines, accessories and seasonal products to a high standard, ensuring pricing and product information are current and clear.
• Support local shows, open days, promotions and targeted campaigns, capturing and progressing every lead generated.
• Coordinate machine preparation, documentation, payment, cleaning, delivery and customer handover with workshop, parts, administration and transport colleagues.
• Promote finance, warranty, servicing, winter service, collection and delivery, genuine parts and other relevant company support propositions.
• Monitor local competitor activity, customer feedback and demand trends, sharing practical market insight with the relevant manager.
• Provide professional parts and telephone support, identifying the correct part using catalogues, systems and machine information.
• Advise customers on genuine parts, accessories, lubricants, consumables and seasonal maintenance items, using every interaction to identify an appropriate sales opportunity.
• Work closely with service colleagues to support workshop parts demand and minimise delays to customer machines.
• Escalate technical, availability, pricing or customer concerns quickly to the appropriate colleague or manager.
• Provide reasonable cover across the Groundcare showroom and parts function during holidays, peak periods and seasonal demand.

Skills

Consultative sales

Prospecting & closing

Customer service

Microsoft 365

CRM systems

Organisation & accuracy

Driving licence

Tools

Dealer management software

Catalogue systems

Stock management systems

Job description

Role Overview

To maximise Groundcare sales growth by proactively generating and converting sales opportunities, delivering exceptional customer service and maintaining a professional, engaging showroom environment that showcases products to the highest standard. The role owns the complete customer journey from enquiry to handover and follow-up, while also providing parts and aftersales support to ensure customers receive the correct parts, accessories, consumables and ongoing support from the Ripon group

Key Responsibilities

Groundcare Sales - Primary Focus

• Actively generate and convert Groundcare sales opportunities from showroom, telephone, digital and local prospecting activity.
• Understand each customer's application, budget and ownership needs, then recommend the most suitable machine, attachment, accessory and support package.
• Prepare accurate quotations, follow up every live opportunity and maintain clear customer and prospect records in the company system.
• Arrange and conduct product demonstrations, explaining safe operation, key features, maintenance requirements and total ownership benefits.
• Merchandise machines, accessories and seasonal products to a high standard, ensuring pricing and product information are current and clear.
• Support local shows, open days, promotions and targeted campaigns, capturing and progressing every lead generated.
• Coordinate machine preparation, documentation, payment, cleaning, delivery and customer handover with workshop, parts, administration and transport colleagues.
• Promote finance, warranty, servicing, winter service, collection and delivery, genuine parts and other relevant company support propositions.
• Monitor local competitor activity, customer feedback and demand trends, sharing practical market insight with the relevant manager.
• Provide professional parts and telephone support, identifying the correct part using catalogues, systems and machine information.
• Advise customers on genuine parts, accessories, lubricants, consumables and seasonal maintenance items, using every interaction to identify an appropriate sales opportunity.
• Work closely with service colleagues to support workshop parts demand and minimise delays to customer machines.
• Escalate technical, availability, pricing or customer concerns quickly to the appropriate colleague or manager.
• Provide reasonable cover across the Groundcare showroom and parts function during holidays, peak periods and seasonal demand.

Customer Experience & Standards

• Own customer enquiries through to a clear conclusion, keeping the customer updated rather than passing responsibility between departments.
• Present a helpful, professional and commercially aware image of Ripon Group at all times.
• Handle complaints constructively, record the facts accurately and escalat promptly where resolution is outside the role's authority.
• Follow company health and safety, safeguarding, data protection, cash handling and credit-control procedures.
• Maintain a clean, safe and customer-ready showroom, sales area, parts counter and demonstration environment.

Measures of Success

• Groundcare sales revenue, gross profit and achievement against agreed targets.
• Lead response time, quotation follow-up discipline and conversion of opportunities to orders.
• Growth in repeat customers, accessory attachment, service plan and aftersales sales.
• Quotation, order, invoicing, and stock accuracy.
• Customer feedback and effective resolution of enquiries or complaints.
• Contribution to showroom standards, campaign activity, and team cover.

Knowledge, Skills & Experience

• Previous experience in retail, machinery, Groundcare, agricultural equipment, parts or a customer-facing sales environment is desirable.
• A confident, consultative sales approach with the discipline to prospect, follow up and close business.
• Practical mechanical awareness and the ability to learn product specifications, applications and parts identification systems.
• Strong customer service, telephone, written communication and numeracy skills.
• Comfortable using Microsoft 365, CRM, dealer management, catalogue and stock systems.
• Well organised, accurate and able to manage competing sales, counter and administrative priorities.
• A full UK driving licence is required; trailer or relevant equipment experience would be advantageous.

Personal Attributes

• Customer-focused, approachable and confident speaking with a wide range of customers.
• Commercially minded, proactive and comfortable asking for the order.
• Reliable, adaptable and willing to support colleagues across sales, parts and service.
• Practical, detail-conscious and committed to completing tasks properly.
• Positive about seasonal working patterns and occasional weekend or event support where required.

Benefits

• Opportunity to work with industry-leading technology and brands.
• Company pension scheme.
• Company sick scheme.
• 24 days holiday plus bank holidays.
• Day off for your birthday.
• Life insurance x 3 salary.
• Tailored career path.
• Manufacturer training.
• Employee uniform.
• Staff discount on showroom items.
• Free on-site parking.
• Health and well-being support line.
• Employer funded Cash plan to support with covering employees' regular healthcare expenses.