Sales Support Assistant

Hamilton Ross Group; Bishopton; A distancia; GBP 22.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holiday 30 days incl bank holidays

Pension scheme

Long service awards

Tax-free gifts at Christmas & New Year

Staff discounts

Refer a friend bonus

Manufacturer training

Descripción de la vacante

Hamilton Ross Group is seeking an office-based sales administrator in Bishopton. You will be the first contact for customers, logging enquiries and guiding them from quotation through to delivery. You’ll work with our sales, workshop and manufacturer teams to ensure accurate orders and on-time delivery.

You’ll report to the Group Sales Managers and support the sales team with order processing, invoicing and records management. The role requires attention to detail and a proactive approach.

Formación

• Experience in sales administration or a customer-facing office role.
• High accuracy with prices, order details and invoices.

Responsabilidades

• Answer showroom, phone and email enquiries and route to the appropriate salesperson.
• Process confirmed machine orders, check spec, pricing and delivery details.
• Raise invoices for machinery, hire and training.
• Maintain customer records and sales pipeline.
• Arrange PDI and delivery dates with workshop and keep customers updated.
• Prepare paperwork for demonstrations, shows and events.
• Chase information needed to complete quotes and orders.
• Flag delays or stock problems to Sales Support.

Conocimientos

Sales administration

Accuracy with pricing

Microsoft Office

Customer-facing communication

Workload management

Industry knowledge (machinery/ground)

CRM systems

Herramientas

IBCOS Gold

CRM

Descripción del empleo

This is the office job at the heart of our sales team in Bishopton. You’ll handle every order from the first enquiry through to delivery, which leaves our salespeople free to sell.

• Depot: Bishopton, Renfrewshire
• Hours: Monday to Friday, 40 hours a week.
• Reports to: Group Sales Managers
• Contract: Permanent

Who we are

Hamilton Ross Group is one of the UK’s largest machinery dealerships. We have been trading since 1933, we are in our third generation of family ownership, and around 200 people work with us across nine depots in Scotland and the north of England. We represent major brands like Massey Ferguson, Valtra, Fendt, JCB, Wacker Neuson, Kubota, Honda, Stihl, and Husqvarna.

The role

You’ll be the first person customers deal with when they phone, email or walk into the showroom. You’ll log the enquiry, then take it through quotation, order, PDI and delivery. Along the way you’ll work with our sales team on the road, the workshop team on site and the manufacturers we order from.

You’ll report to the Group Sales Managers and work alongside our Sales Support Supervisor, who organises the sales support team’s work. Most of the job comes down to accuracy and follow-through. You get the details right first time, chase whatever is missing and tell people early when something is running late. When it’s busy or a colleague is off, you’ll cover for them.

What you’ll be doing

• Answer showroom, phone and email enquiries and pass them to the right salesperson
• Process confirmed machine orders, checking the spec, pricing and delivery details are complete
• Raise invoices for machinery, hire and training across groundcare, agriculture and construction
• Keep customer records and the sales pipeline up to date in the systems we use
• Agree PDI and delivery dates with the workshop and keep customers updated
• Prepare the paperwork for demonstrations, shows, and customer events
• Chase the information needed to complete quotes and orders
• Raise delays, stock problems, or customer concerns with the Sales Support Supervisor

Requirements

What you’ll bring

• Experience in sales administration, sales support or a customer-facing office role
• Accuracy with prices, order details, and invoices along with general attention to detail
• Confident with Microsoft Office, especially Excel and Outlook
• A clear, professional manner with customers on the phone and by email
• Able to manage a busy workload and keep on top of follow-ups
• Experience in a machinery, motor, or plant dealership
• Experience using a dealer management system (IBCOS Gold) or CRM
• Knowledge of groundcare, agriculture, turf or garden machinery
• Experience placing orders through manufacturer portals

What you’ll get

Holiday: 30 days a year including bank holidays. Four are a paid Christmas and New Year shutdown, and the other 26 are yours to choose.

Pension: Salary sacrifice company pension scheme with Royal London, so your contributions cost you less in tax and National Insurance.

Long service: Tax-free awards at milestone years, plus an extra day’s holiday in your tenth and fifteenth years.

Through the year: A tax-free gift at Christmas and again at New Year, and a birthday gift every year once you have been with us two years.

Staff discount: Trade prices on parts, workwear and garden machinery, for you and your household.

Refer a friend: A cash bonus when someone you introduce joins us and stays three months.

Training: Manufacturer training on the brands you work with, and support towards relevant qualifications.

Why people stay

Our average length of service is over ten years, and two of our team retired after spending more than sixty years each with the business. People come to Hamilton Ross and stay, which is why we put real money into training and promote from within wherever we can.

Hamilton Ross Group is an equal opportunities employer. We welcome applications from everyone suitably qualified for the role.

Benefits of Working with Us

Company Bonus Scheme

Tax-free gifts at Christmas and New Year, a birthday gift after two years, and long service awards from five years onwards.

Company Pension

Salary sacrifice company pension scheme with Royal London, so your contributions cost you less in tax and National Insurance.

Store Discounts

Trade prices on a variety of products we sell, for you and your household.

Job Security

With over 90 years of trading over 3 generations, our family business is investing for the future.

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We are leading suppliers of Agricultural, Construction, Garden Power, Groundcare and Forestry & Arb machinery and Animal Health products across Central Scotland.