Great Hall Supervisor

Royal Hospital Chelsea Group; Greater London; Hybrid; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Job summary

Royal Hospital Chelsea is seeking a Great Hall Supervisor to oversee meal service for Chelsea Pensioners and guests in the Great Hall. You will supervise preparation, service and cleaning, ensuring high standards of hygiene, health and safety, and customer care.

Reporting to the Head of Catering, you will coordinate staffing, training and rostering, monitor equipment and consumables, and lead a small team to deliver a welcoming, high-quality dining experience seven days a week.

Qualifications

• Experience supervising a team in catering, hospitality or similar service.
• Customer-focused, organized and able to communicate clearly with colleagues, residents and guests.
• Motivated team player with a practical approach and commitment to high standards.
• Knowledge of food hygiene, health and safety and COSHH beneficial.

Responsibilities

• Supervising the Great Hall team to deliver an efficient, welcoming and high-quality meal service.
• Ensuring staffing levels, duty rosters and use of agency staff or overtime are managed.
• Maintaining high standards of food hygiene, health and safety, cleanliness and presentation.
• Supporting, training and guiding staff in Royal Hospital Chelsea procedures and legislation.
• Ensuring catering equipment and consumables are available and used correctly.

Skills

Team leadership

Customer service

Communication

Health & safety

COSHH knowledge

Job description

Great Hall Supervisor – Closing date 19th September

The Royal Hospital Chelsea is looking for a Great Hall Supervisor to support the smooth and efficient delivery of meal service for Chelsea Pensioners and guests in the Great Hall. This is a rewarding opportunity to join a unique and historic institution, working as part of a close-knit, values-driven community committed to care, respect and professionalism.

Reporting to the Head of Catering, you will supervise the preparation, service and cleaning of the Great Hall and associated catering areas, ensuring high standards of hygiene, health and safety, customer care and team performance are maintained at all times.

Working pattern: This role involves working five days out of seven and includes weekend working.

Key responsibilities include:

• Supervising the Great Hall team to deliver an efficient, welcoming and high-quality meal service.
• Ensuring staffing levels, duty rosters and use of agency staff or overtime are managed appropriately.
• Maintaining excellent standards of food hygiene, health and safety, cleanliness and presentation.
• Supporting, training and guiding staff in line with Royal Hospital Chelsea procedures and relevant legislation.
• Ensuring catering equipment and consumables are available, accounted for and used correctly.

About you:

• You will have previous experience of supervising a team in a catering, hospitality or similar service environment.
• You will be customer-focused, organised and able to communicate clearly with colleagues, residents and guests.
• You will be a motivated team player with a practical approach and a commitment to high standards.
• Knowledge of food hygiene, health and safety and COSHH requirements would be beneficial.

Candidates may use AI-assisted tools when preparing their application. However, applications should accurately represent the candidate'sown experience, qualifications, and abilities. We encourage applicants to ensure their responses are authentic and written in their own words.

The ethos of the Royal Hospital is one that puts a premium on selflessness and companionship. Our values of nurturing belonging, respect individuals, encourage pride and enjoy life underpin that ethos. We are united in a shared purpose, living and working together and ensuring everyone has a place in our diverse social and military community.

The Royal Hospital Chelsea is dedicated to equality, diversity, and inclusion, where all backgrounds and abilities can reach their full potential. We pride ourselves on attracting a wide range of talent, removing potential barriers, and promoting equal opportunities. We know, the more varied and inclusive our teams are, the better our organisation will be for our community.

We are a Disability Confident employer dedicated to hiring diverse talent and ensuring you are treated with respect throughout the recruitment process and upon joining our community.

The RHC Way shapes how we care and work together: with a compassionate approach, strong community spirit and courageous engagement. We listen with kindness, look out for one another, act when it matters and continually seek better ways to serve Chelsea Pensioners, colleagues and the Hospital.

Our selection process

Should your application be successful you will be invited to a formal interview, where you will be asked questions relating to your experiences and key requirements of the role. If you are successful after the interviews we will:

• Ask for references from those you have listed on your application form
• Check your right to live and work in the UK
• Check any declarations you have made on your application form
• Ask you to complete a medical form
• Carry out an Enhanced DBS application.

This is more than a clinical leadership role. It is a chance to be part of a remarkable community, uphold a proud heritage and help shape care that is personal, dignified and deeply valued.