Grays Part‑Time Customer Representative — Banking Help

Nationwide; Grays; On-site; GBP 17,000 - 24,000; Part time

Benefits offered by this job

25 days holiday per year

Private medical insurance

Pension

Job summary

Nationwide in Grays, Essex, is hiring a Customer Representative to assist customers in branch, on the phone, and online. You will handle everyday transactions, answer queries, and guide customers to banking services and digital tools that make managing money easier.

This 12-month fixed-term, part-time role (31 hours per week, Monday to Saturday) offers training and a chance to make a real difference in local banking. You’ll join a branch that stays open and serves your community with care.

Qualifications

• Experience in customer service or retail is preferred.
• Comfortable using digital channels and online banking tools.
• Able to explain banking products clearly and help customers with queries.

Responsibilities

• Welcome customers into the branch and understand their needs to offer trusted help.
• Handle transactions and queries accurately while prioritising security and fairness.
• Guide customers to suitable banking products and services and provide ongoing support.

Skills

Customer service

Communication

Digital literacy

Teamwork

Job description

Nationwide in Grays, Essex, is hiring a Customer Representative to assist customers in branch, on the phone, and online. You will handle everyday transactions, answer queries, and guide customers to banking services and digital tools that make managing money easier.

This 12-month fixed-term, part-time role (31 hours per week, Monday to Saturday) offers training and a chance to make a real difference in local banking. You’ll join a branch that stays open and serves your community with care.