Graduate Technical Support Engineer – Customer Focus

Prime Appointments Ltd

Tendring

On-site

GBP 26,000 - 32,000

Full time

3 days ago

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Benefits offered by this job

25 days holiday

Gym membership

Induction & mentorship

Wellbeing support

Buy/sell holiday

Job summary

Prime Appointments Ltd in the United Kingdom is seeking a Graduate Customer Support Engineer in Clacton-on-Sea, Essex. The role centers on supporting global customers through installation, configuration, and maintenance of our industry-leading products.

You will troubleshoot technical issues, collaborate with Product Owners and Engineering, document cases in Salesforce ServiceCloud, and deliver tailored customer training to drive product adoption.

Qualifications

Bachelor's degree in Engineering or related technical field required.
Programming knowledge in at least one language (e.g., C#, .NET, Python).
Strong analytical, communication and empathy for customers.
Resilient under pressure; thrives in a fast-paced environment.

Responsibilities

Technical troubleshooting for installation, configuration and maintenance.
Escalate complex issues to Product Owners or Engineering teams.
Document customer interactions in Salesforce ServiceCloud.
Deliver technical training and build client relationships.
Provide real-world insights to R&D for product improvements.
Meet or exceed SLAs through effective communication.

Skills

Analytical mindset

Interpersonal skills

Root-cause analysis

Customer empathy

Adaptability

Education

Bachelor's degree in Engineering

Tools

Salesforce ServiceCloud

CRM software

Job description

You will troubleshoot technical issues, collaborate with Product Owners and Engineering, document cases in Salesforce ServiceCloud, and deliver tailored customer training to drive product adoption.

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