Graduate Customer Support Engineer

Tec Partners Recruitment Ltd; Essex; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Career development

Technical variety

Skill development

Collaboration with engineers

Customer-facing role

Job summary

Tec Partners Recruitment Ltd in Clacton-on-Sea, Essex, is seeking a Graduate Customer Support Engineer to join an established electronics engineering business specialising in advanced switching, simulation and relay technology.

As a graduate, you will provide technical support to customers, help install, configure and maintain products, and work with internal teams to investigate issues and improve the customer experience.

Qualifications

• Bachelor's degree in Engineering ( Electronics / CS ) is required.
• Knowledge of at least one programming language or development environment (e.g. C#, .NET, Python, LabVIEW).
• Strong analytical and problem-solving skills with ability to investigate issues and find root causes.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Ability to manage competing priorities and stay effective under pressure.

Responsibilities

• Provide technical support to customers during installation, configuration and ongoing maintenance.
• Investigate technical issues, identify root causes and implement effective solutions.
• Escalate complex issues to engineering and product teams with clear communication.
• Document customer interactions and resolutions in internal systems.
• Create and maintain troubleshooting guides and knowledge base articles.
• Deliver customer training to improve product knowledge and user proficiency.
• Collaborate with R&D to communicate feedback and support product improvements.
• Manage support requests in line with service levels and response times.

Skills

Programming languages knowledge

Analytical thinking

Communication skills

Prioritisation

Problem solving

Customer focus

Education

Bachelor's degree in Engineering ( Electronics / CS )

Tools

Salesforce Service Cloud

PXI/LXI/VISA/IVI

Test & Measurement instruments

Job description

Graduate Customer Support Engineer

Salary: 26,000 - 29,000

Location: Clacton-on-Sea, Essex

Job Type: Full-time, Permanent

Opportunity Overview

An opportunity has arisen for a Graduate Customer Support Engineer to join an established electronics engineering business specialising in advanced switching, simulation and relay technology.

This role is ideal for an engineering graduate with an interest in electronics, software and problem-solving who enjoys working with people as well as technology. You will provide technical support to customers, helping them install, configure and maintain specialist products while developing your own technical expertise.

Working closely with internal engineering, product and R&D teams, you will investigate technical issues, identify solutions and help improve the overall customer experience. You will also have opportunities to deliver customer training and contribute to technical documentation.

Key Responsibilities

• Provide technical support to customers experiencing issues with product installation, configuration and ongoing maintenance.

• Investigate technical problems, identify root causes and implement effective solutions.

• Escalate complex issues to engineering and product teams, ensuring clear communication throughout the resolution process.

• Document customer interactions, technical issues and resolutions using internal support systems.

• Create and maintain troubleshooting guides and knowledge base articles.

• Build strong customer relationships by providing responsive, practical technical advice.

• Deliver customer training to improve product knowledge and user proficiency.

• Work with R&D teams to communicate customer feedback and support product improvements.

• Manage support requests in line with agreed service levels and response times.

Essential Skills and Experience

• A bachelor's degree in Engineering, ideally Electronics Engineering, Computer Science or a related discipline.

• Knowledge of at least one programming language or development environment, such as C#, .NET, Python, LabVIEW or NI VeriStand.

• Strong analytical and problem-solving skills, with the ability to investigate technical issues and identify root causes.

• Excellent communication and interpersonal skills, with a customer-focused approach.

• The ability to manage competing priorities and remain effective under pressure.

• A proactive attitude and willingness to learn in a fast-paced technical environment.

Desirable Skills and Experience

• Familiarity with Salesforce Service Cloud or similar customer relationship management systems.

• Understanding of instrumentation control standards and technologies, such as PXI, LXI, VISA or IVI.

• Practical experience using test and measurement instrumentation.

What's on Offer

• An opportunity to begin your career within a specialist electronics engineering environment.

• Exposure to a varied range of technical challenges, products and customer applications.

• The chance to develop your software, electronics and troubleshooting skills.

• Close collaboration with experienced engineers and product specialists.

• A customer-facing role offering a combination of technical problem-solving and relationship building.