Graduate Electronics Support Engineer – Tech & Training

Student Times; Tendring; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Career in electronics

Training opportunities

Close collaboration with engineers

Customer-facing role

Job summary

Student Times is seeking a Graduate Customer Support Engineer in Clacton-on-Sea to join an established electronics engineering business specialising in switching, simulation and relay technology. You will support customers with installation, configuration and maintenance while building your own technical expertise.

Working with internal engineering, product and R&D teams, you will investigate issues, identify solutions and contribute to training and documentation.

Qualifications

• A bachelor's degree in Engineering, ideally Electronics Engineering, Computer Science or a related discipline.
• Knowledge of at least one programming language or development environment, such as C#, .NET, Python, LabVIEW or NI VeriStand.
• Strong analytical and problem-solving skills, with the ability to investigate technical issues and identify root causes.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• The ability to manage competing priorities and remain effective under pressure.
• A proactive attitude and willingness to learn in a fast-paced technical environment.

Responsibilities

• Provide technical support to customers experiencing issues with product installation, configuration and ongoing maintenance.
• Investigate technical problems, identify root causes and implement effective solutions.
• Escalate complex issues to engineering and product teams, ensuring clear communication throughout the resolution process.
• Document customer interactions, technical issues and resolutions using internal support systems.
• Create and maintain troubleshooting guides and knowledge base articles.
• Build strong customer relationships by providing responsive, practical technical advice.
• Deliver customer training to improve product knowledge and user proficiency.
• Work with R&D teams to communicate customer feedback and support product improvements.
• Manage support requests in line with agreed service levels and response times.

Skills

C#

Python

LabVIEW

NI VeriStand

Customer service

Education

Bachelor's degree in Engineering

Tools

Salesforce Service Cloud

PXI/LXI/VISA/IVI

Test and measurement instruments

Job description

Student Times is seeking a Graduate Customer Support Engineer in Clacton-on-Sea to join an established electronics engineering business specialising in switching, simulation and relay technology. You will support customers with installation, configuration and maintenance while building your own technical expertise.

Working with internal engineering, product and R&D teams, you will investigate issues, identify solutions and contribute to training and documentation.