Graduate Customer Support Engineer

Job Advert; Tendring; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 Days Holiday

Gym Membership

Full Induction & Mentorship

Extensive Wellbeing Support

Job summary

Job Advert in Clacton-on-Sea, Essex, UK, is seeking a Graduate Customer Support Engineer to support global customers through installation, configuration and maintenance of our industry-leading products. You will build strong client relationships and collaborate with R&D and engineering teams as a trusted technical partner.

This is a full-time, permanent position offering induction, mentorship and regular performance reviews.

Responsibilities

• Technical Troubleshooting: Identify root causes and resolve customer issues related to the installation, configuration, and maintenance of our products.

Job description

Graduate Customer Support Engineer

Location:Clacton-on-Sea / Essex, UK

Position Type: Full-time, Permanent

Salary: £29,000 per annum + Regular Performance Reviews

Benefits: 25 Days Holiday (Buy/Sell options), Gym Membership, Full Induction & Mentorship, Extensive Wellbeing Support

About the Role

As a Graduate Customer Support Engineer, you will play an essential role in ensuring customer satisfaction and building long-term loyalty. Your objective will be to support our global customers through the successful implementation and maintenance our industry-leading products.This is a fantastic launchpad for an engineering graduate looking to solve varied, complex technical questions, build strong client relationships, and collaborate across R&D and engineering teams as a trusted technical partner.

Key Responsibilities

• Technical Troubleshooting: Identify root causes and resolve customer issues related to the installation, configuration, and maintenance of our products.