Graduate Technical Support Coordinator

Optima Recruitment; Greater London; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading company in technical support is seeking a Graduate Technical Support Coordinator to join their dynamic team in Leatherhead. This role is designed for recent engineering graduates looking to develop their skills through hands-on experience while delivering excellent service to clients. You will be involved in technical inquiries, quoting, and order processing, while receiving ongoing training and professional development opportunities.

Benefits

23 days of annual leave + bank holidays

Generous pension scheme

Training opportunities to enhance skills

Day off for birthday

Free car parking

Qualifications

• Recent graduate with a passion for technology and eagerness to develop new skills.
• Familiarity with technical processes and service delivery.
• Strong problem-solving abilities and excellent communication skills.

Responsibilities

• Provide knowledgeable responses to technical customer queries.
• Log technical calls and customer interactions accurately using HubSpot.
• Prepare quotations and process engineering service reports.

Skills

Problem Solving

Communication

Organizational Skills

Time Management

Education

Degree in Engineering (Mechanical, Electrical, or similar), or HNC/HND qualification

Tools

HubSpot

Sage

SharePoint

Microsoft Office

Job description

Graduate Technical Support Coordinator
Location: Leatherhead
Salary: Up to GBP28,000
Hours: Monday Friday, 8:30am 5:30pm

Why Join Us?
Are you a recent engineering graduate looking to kick-start your career in a supportive, innovative, and rapidly growing company? We re offering a fantastic opportunity to join a well-established team that provides exceptional training and encourages continuous skill development. This role is perfect for someone who thrives in a technical environment and is eager to learn and grow alongside experienced professionals.

What We Offer:

• Competitive salary of up to GBP28,000
• 23 days of annual leave + bank holidays
• Generous pension scheme
• Training opportunities to build and enhance your skill set
• A day off for your birthday
• Free car parking for a hassle-free commute

About the Role:
As a Graduate Technical Support Coordinator, you'll be a key member of our dynamic technical team, helping us provide outstanding service to our customers. This is an ideal opportunity for a technical graduate to gain hands-on experience in the field while working alongside skilled engineers.

Your key responsibilities will include:

• Providing prompt, efficient, and knowledgeable responses to technical customer queries, both directly and through team collaboration.
• Logging technical calls and customer interactions accurately using HubSpot.
• Preparing detailed, timely quotations and following up with customers to resolve any queries.
• Entering service orders into Sage and processing engineering service reports through to invoicing.
• Working with the credit control team to resolve any payment or invoice disputes.
• Reviewing and filing engineer reports in SharePoint.
• Coordinating with purchasing to ensure spare parts availability and timely order processing.
• Regularly updating Work Instructions to keep processes efficient and accurate.
• Identifying opportunities for continuous improvement and providing constructive feedback to the team.

What We're Looking For:
We re looking for a recent graduate with a passion for technology, a solid technical background, and an eagerness to develop new skills in a hands-on role. The ideal candidate will have:

• A degree (or equivalent qualification) in Engineering (Mechanical, Electrical, or similar), or an HNC/HND qualification.
• Familiarity with technical processes, service delivery, and on-site procedures (e.g., installation, troubleshooting).
• Understanding of the full-service order workflow from initial inquiry to invoicing and payment.
• Experience with tools like Sage, SharePoint, HubSpot, and Microsoft Office.
• Excellent organizational and time-management skills, with the ability to juggle multiple tasks.
• Strong problem-solving abilities and an eagerness to tackle technical challenges.
• A proactive, can-do attitude, with the flexibility to assist in areas beyond your core role.
• Excellent written and verbal communication skills, with the ability to confidently engage with both customers and internal teams.
• A team player who enjoys contributing to process improvements and working collaboratively.

Why You'll Love Working Here:
At our Clients Company, they believe in empowering our employees and supporting your career growth. With a focus on continuous improvement, you ll get the chance to work on exciting technical challenges, gain hands-on experience, and develop skills that will open up a range of career opportunities in the engineering sector.

Ready to take your first step towards an exciting technical career? Apply today and be part of a growing company that values your talent and supports your professional growth!