Commercial Support Assistant – UK

Insulet Corporation; London; Remote; GBP 25,000 - 35,000; Full time

Job summary

Insulet Corporation, a leader in medical devices, seeks a Commercial Support Assistant in London. This role is responsible for delivering vital administrative processes to support the Commercial function, ensuring efficient interaction with NHS stakeholders while driving customer success in the UK.

Qualifications

• Strong communication skills both oral and written.
• Experience in Customer Service or Stakeholder Account Management is a plus.
• Fluent in English; Dutch and/or French is advantageous.

Responsibilities

• Deliver administrative support to the Commercial function.
• Manage relationships with NHS stakeholders.
• Administer customer contracts and monitor contract renewals.

Skills

Strong interpersonal communication

Conflict resolution

Detail oriented

Prioritization and time management

Process driven approach

Education

A-Level or equivalent qualification

Tools

Salesforce.com

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

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Position Overview

Insulet is an innovative manufacturer of medical devices, and our goal is to help people with diabetes live their life with freedom. We are the developer and manufacturer of the Omnipod Insulin Management System, and our technology has already helped thousands of people living with diabetes. Insulet is one of the fastest growing medical device companies and operates in many countries around the world.

Position Overview

Insulet is an innovative manufacturer of medical devices, and our goal is to help people with diabetes live their life with freedom. We are the developer and manufacturer of the Omnipod Insulin Management System, and our technology has already helped thousands of people living with diabetes. Insulet is one of the fastest growing medical device companies and operates in many countries around the world.

The Commercial Support Assistant will be responsible for the efficient and professional delivery of administrative processes to support the Commercial function, as well as providing support to external NHS stakeholders throughout their end-to-end Insulet journey.

The successful candidate will be a process driven and detail oriented individual, responsible for contract administration and the delivery of customer facing support across the UK with the aim of driving revenue, growth and customer success with Insulet and Omnipod therapy.

Responsibilities

• Acting as the interface between Sales, Customer Care and Commercial from an NHS stakeholder perspective in assigned accounts, both payer and clinical
• Managing and hosting regular review meetings with key NHS stakeholders in assigned accounts, both payer and clinical, managing relationships and supporting them with their Insulet end to end journey
• Working cross functionally where needed to support the end-to-end customer journey
• Managing end-to-end NHS purchasing contracts execution, via regular monitoring to ensure validity, tracking renewal requirements on a weekly/ ad hoc basis
• Responsible for obtaining, implementing and managing financial year-end, contract renewals and all implementation activities in assigned accounts
• End-to-End contract administration as required
  
  

Key Decision Rights

• First point of contact for commercial customer account queries from external and internal stakeholders
  
  

Required Leadership/Interpersonal Skills & Behaviours

• Strong interpersonal communication, both oral and written
• Self-starter who needs minimal direction; extremely flexible and personable
  
  

Required Skills And Competencies

• Fluent in English (Dutch and / or French a bonus)
• Professional meeting skills (Virtual and F2F)
• Experience in Customer Service / Stakeholder Account Management is an advantage
• Conflict resolution
• Prioritization and time management
• Process driven approach
• Detail orientated
• Experience with Salesforce.com is an advantage
  
  

Education And Experience

• A-Level or equivalent qualification
• Prior industry/commercial experience desired
• Knowledge and experience of the NHS, service delivery and current pathways is desired
• Proficiency with Microsoft suite, especially MS Excel, MS Outlook & MS Teams
  
  

Additional Information

• This position is eligible for 100% remote working arrangements in the UK (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired)
• Occasional business travel may be required to Insulet regional locations for internal business meetings as and when required (no more than quarterly)
  
  

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

Please read our Privacy Notice to learn how Insulet handles your personal information when you apply for a vacancy with us here.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Medical Equipment Manufacturing

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