Customer Support Executive (Remote within the UK)

Chip – your wealth app; London; Remote; GBP 24,000 - 29,000; Full time

Job summary

Join a leading fintech company as a Customer Support Executive. You will provide exceptional support across various platforms while helping to enhance user experience and assist in app growth. Be part of a fast-paced environment and contribute to a mission of democratizing wealth-building tools.

Benefits

Discretionary bonus up to 10% (cash) and 5% (shares)

Workplace pension (contributing 5%)

Private medical insurance

Employee Assistance Programme

Cycle to work scheme

Season ticket loan

Free ChipX subscription

Flexible working arrangements

28 days holiday plus bank holidays and Christmas-New Year break

Training budget for professional development

£30/month wellbeing benefit

Company laptop

Opportunity to impact product development

Responsibilities

• Handling customer queries via live chat, email, and social media.
• Troubleshooting technical issues and enhancing user experience.
• Reporting bugs and UX issues to the team.

Skills

Customer service

Technical troubleshooting

Multitasking

Prioritization

Empathy

Job description

What is Chip?

Chip is your wealth app. It provides a single, easy-to-use platform for managing your savings and investments, helping you build, manage, and grow your long-term wealth.

Our mission and history

Our mission is to make our customers wealthy. We are developing the wealth super app of the future, enabling users to build their wealth across savings, investments, and pensions. We leverage technology to democratize investing, giving everyone a simple way to manage, grow, and protect their wealth.

Chip has been recognized as the 6th fastest growing tech company in Britain by The Sunday Times and currently serves over 300,000 active customers with assets exceeding £5 billion. Our team comprises designers, developers, customer support, marketers, banking experts, and entrepreneurs. We are also notable for our crowdfunding success, having raised over £50 million from 29,000 investors over nine years, making us one of Europe's most crowd-funded businesses.

Our vision

We aim to simplify planning for the future, making it less tedious and daunting. Our goal is to build the community’s wealth app—providing a centralized platform for savings and investments, offering both passive growth opportunities and intelligent tools for active wealth building. We believe in making wealth management effortless and automated so users can focus on what truly matters to them.

Savings

Chip is a trading name of Chip Financial Ltd, authorized by the FCA under Payment Services Regulation 2017 (Firm Reference Number 911255). Eligible deposits in our savings accounts are protected by FSCS up to £85,000, with details available on our website.

Prize Savings Account (“PSA”)

This account offers prizes instead of interest, with terms and eligibility criteria outlined on our site. Prizes are not cash until withdrawn and are not FSCS protected.

Investments

Chip Financial (Investments) Ltd is authorized by the FCA (Ref: 1005114). Investments involve risks, and capital is at risk. We do not provide investment advice, and past performance is not indicative of future results. Compensation may be available under FSCS up to £85,000.

Chip Cash ISA

Provided by ClearBank Limited, authorized by the PRA and FCA, with FSCS protection up to £85,000. ClearBank is registered in England and Wales, and our services are accessible only via the app, not through branches or ATMs.

We are seeking a Customer Support Executive passionate about customer care to join our team, providing excellent support across live chat, email, and social media, troubleshooting issues, and contributing to app growth.

What You Can Expect To Be Doing

• Handling customer queries via live chat, email, and social media.
• Troubleshooting technical issues and enhancing user experience.
• Reporting bugs and UX issues to the team.
• Participating in app development initiatives.

What We’re Looking For

• Availability to work flexible hours between 8am and 10pm, including weekends.
• Ability to quickly understand complex systems.
• Strong prioritization and multitasking skills.
• Resilience under pressure.
• Friendly, engaging attitude with a positive approach to customer support.
• Commitment to delivering excellent customer service both written and verbal.

We value genuine interest in Chip, enthusiasm for our mission, and a personable character outside of work. During interviews, we look for empathy, emotional intelligence, engaging stories, and a positive outlook even in tough situations.

PERKS

• £24,762 per year
• Discretionary bonus up to 10% (cash) and 5% (shares)
• Workplace pension (contributing 5%)
• Private medical insurance
• Employee Assistance Programme
• Cycle to work scheme
• Season ticket loan
• Free ChipX subscription
• Flexible working arrangements
• 28 days holiday plus bank holidays and Christmas-New Year break
• Training budget for professional development
• £30/month wellbeing benefit
• Company laptop
• Opportunity to impact product development in a fast-growth fintech environment

Our Interview Process

• Video screening with Talent team
• Take-home test
• Interview with hiring manager & team lead
• Final interview with VP of Customer Support

About Chip

Our mission is to make our customers wealthy by building the future’s wealth app, simplifying investment management, and democratizing wealth-building tools. Recognized as a top tech company, we serve hundreds of thousands of customers and are backed by a strong crowdfunding community. Our diverse team of 180+ is driven by our core values of accountability, boldness, and collaboration. We are committed to diversity and inclusive hiring practices.