1st Line Support Analyst (Uxbridge, UK)

Parking Network BV; Uxbridge; Hybrid; GBP 16,000 - 26,000; Full time

Benefits offered by this job

Pension scheme

Employee discount programme

Training and development

Supportive team environment

Job summary

Parking Network BV in Uxbridge is seeking an IT 1st Line Support Analyst to join our service desk. This onsite role offers structured exposure to real-world systems, users, and support processes.

You will be the first point of contact for IT queries, logging and resolving incidents, assisting with AD, Windows 10/11, and Microsoft 365, and ensuring customer-focused support within SLAs. The role works five days out of seven on a rota, with shifts from early to late, and up to £26,000 per annum

Qualifications

• Experience in an IT support or service desk role (internships, placements, or apprenticeships accepted).
• Basic understanding of Windows OS and Microsoft applications.
• Awareness of Active Directory user administration and password management.
• Basic networking knowledge and troubleshooting.
• Strong communication and customer-focused approach.

Responsibilities

• Provide first line IT support via phone, email, and ticketing system.
• Log, prioritise, and resolve IT incidents and service requests.
• Assist users with day-to-day IT issues (password resets, access, basic troubleshooting).
• Assist with Active Directory user administration (accounts, passwords, groups).
• Support Windows 10/11, Microsoft 365, Exchange, and SharePoint environments.
• Troubleshoot basic hardware issues with devices and peripherals.
• Help manage IT assets and stock; liaise with suppliers and third-party teams for escalations.

Skills

IT support

Customer service

Communication skills

Problem solving

Tools

Acronis

Windows 10/11

Microsoft 365

Exchange

SharePoint

Active Directory

Job description

Uxbridge (Onsite) | Full-time | Rotational Shifts | Up to £26,000 per annum

Are you starting out in IT or looking to build hands-on experience in a busy service desk environment? Do you enjoy helping people, learning new technologies, and developing your technical skills on the job?

We’re looking for an IT 1st Line Support Analyst to join our service desk team based in Uxbridge. This role is ideal for someone early in their IT career who wants structured exposure to real-world systems, users, and support processes.

The role

As part of the service desk, you’ll be the first point of contact for IT queries from internal and external users. You’ll log and resolve common technical issues, elevate more complex problems when needed, and provide a friendly, professional support experience.

This is an onsite role, working 5 days out of 7 on a rota basis, with shifts between 6:00am and 11:00pm (8.5-hour shifts).

What you’ll do

• Provide first line IT support via phone, email, and a ticketing system.
• Log, prioritise, and resolve IT incidents and service requests.
• Support users with day-to-day IT issues (password resets, account access, and basic troubleshooting).
• Assist with Active Directory user administration (accounts, passwords, groups).
• Support Windows 10/11, Microsoft 365, Exchange, and SharePoint environments.
• Troubleshoot basic hardware issues with laptops, desktops, and peripherals.
• Help manage IT assets and stock, including issuing, replacing, and tracking equipment.
• Liaise with suppliers and third-party support teams for repairs and escalations.
• Assist with project work and new site setups, following clear processes and guidance.
• Image and deploy devices using Acronis or similar tools.
• Deliver a positive customer experience while working to SLAs.

What you’ll bring

• Some experience in an IT support, service desk, or technical support role (including internships, placements, or apprenticeships).
• A genuine interest in IT and eagerness to learn and develop technical skills.
• Basic understanding of Windows operating systems and Microsoft applications.
• Awareness of Active Directory and user account management.
• Basic knowledge of networking concepts (such as connectivity and troubleshooting).
• Strong communication skills and a customer-focused approach.
• Good organisation skills and the ability to follow processes.
• A proactive attitude and willingness to ask questions and take ownership.

What’s on offer

• Up to £26,000 per annum, depending on experience.
• 25 days holiday + 8 bank holidays.
• Pension scheme and employee discount programme.
• Company Pension.
• Training, mentoring, and clear development opportunities within IT.
• A supportive team environment where learning is encouraged.