Graduate Programme - Starting Sept 2026

Firmdale Hotels PLC; Greater London; On-site; GBP 30,000; Full time

Benefits offered by this job

Salary £30,000 per annum plus service charge

Health cash plan for various treatments

Complimentary meals on shift

Flexible scheduling

Dry cleaning service for work attire

Season ticket loan

Ongoing training and professional development

Regular social events and team activities

Cycle to work scheme

Exclusive discounts at partner establishments

Job summary

A prestigious hotel group in Greater London is offering a Graduate Programme aimed at developing future leaders in hospitality. Participants will undergo a two-year program, gaining hands-on experience in various departments including Rooms Division and Food & Beverage. Ideal candidates possess a relevant degree or equivalent experience, and a passion for customer service. This program provides competitive salary, various benefits, and opportunities for professional growth.

Qualifications

• Must have a relevant degree or at least 12 months of industry experience.
• A genuine passion for hospitality and customer service is required.
• Eligibility to work in the UK is mandatory.

Responsibilities

• Participate in a two-year training program across multiple departments.
• Gain hands-on supervisory experience.
• Involvement in organizing company events.
• Receive mentoring and undertake business projects.

Skills

Enthusiasm

Attention to detail

Passion for hospitality

Customer service skills

Proficiency in English

Education

Relevant degree or 12 months related industry experience

Job description

Graduate Programme- Applications for 2026 are now open

Are you ready to launch your career in hospitality with an award-winning international hotel group?

Firmdale Hotels invites exceptional individuals to apply for our prestigious Graduate Programme!

Firmdale Hotels is renowned for our luxury hotels, each designed with unique flair and exceptional service. Our Graduate Programme is crafted to develop talented individuals into future leaders within our organisation.

The Programme

Our comprehensive two-year programme offers:

• 8 months in Rooms Division
• 8 months in Food and Beverage
• Overview of various Head Office departments
• Mentoring and monthly reviews
• Business projects including organising the Company Christmas party

This hands‑on and Supervisory/Team Leader experience across different departments will provide you with the skills and knowledge to progress within Firmdale Hotels. Previous graduates have advanced to positions such as Front Office Managers, Restaurant Managers, Operations Managers, Deputy General Managers, General Managers and Directors.

Requirements

To join our programme, you must have:

• A relevant degree and/or a minimum of 12 months related industry experience
• Enthusiasm and a willingness to develop across all areas of our business
• A genuine passion for hospitality and customer service
• Attention to detail and a commitment to excellence
• Proficiency in English, both written and spoken
• Eligibility to work in the UK

BENEFITS INCLUDE

• Salary £30,000 per annum plus service charge
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Complimentary meals on shift
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and significantly discounted personal dry cleaning
• Season ticket loan for convenient commutingOngoing training and professional development
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering workReferral bonus scheme for recommending top talent
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• Access to Stream our financial wellbeing app.
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• and much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

Recent Awards and Accolades

• Proud winners of The Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year – Helle Jensen – Cateys 2024
• Food & Beverage Manager of the Year- Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award 2025
• Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

At Firmdale Hotels, your future could take many exciting directions. We believe in nurturing talent and providing opportunities for growth. Join us and become part of a team where your contributions are valued and your career is supported.

Apply today to secure your place in our 2026 Graduate Programme, your path to leadership begins here!

Assessment Days are scheduled for 12th-13th April and 10th-11th May.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.