Professional Services Consultant- Italian Speaker

Guesty; Greater London; In loco; GBP 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global hospitality technology firm is seeking a Professional Services Consultant who speaks fluent Italian to lead customer onboarding processes and optimize client satisfaction. This role involves building strong customer relationships, conducting product training, and resolving technical issues. Candidates should have over 3 years of experience in a similar role, excellent communication skills, and a strong technical background. Join our dynamic team to grow your career in the fast-paced hospitality tech industry.

Competenze

• 3+ years in a similar role as a Professional Services Consultant, Technical Account Manager, or Enterprise Support Engineer.
• Strong technical acumen and analytical skills.
• Exceptional interpersonal and communication skills.
• Experience owning a project and responsible for its success.
• Friendly, patient, and professional demeanor.

Mansioni

• Lead the onboarding process with system configuration and user training.
• Build strong relationships with key customers and become their trusted advisor.
• Conduct engaging product training sessions via video conferencing.
• Resolve technical issues and provide timely and efficient solutions.
• Gather customer feedback for continuous improvement.

Conoscenze

Interpersonal and communication skills

Problem-solving skills

Proactive attitude

Customer focus

Time management skills

Formazione

Degree in a STEM field or relevant technical work experience

Strumenti

Google Suite

Descrizione del lavoro

Professional Services Consultant – Italian Speaker

Guesty is an all‑in‑one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast‑growing global startup that’s transforming how the industry works — from guest experience to business growth.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology. If you’re looking to grow your career in a dynamic, global, and impact‑driven environment, we’d love to hear from you.

We are looking for a Professional Services Consultant to join our team.

Responsibilities

• Lead the onboarding process, ensuring seamless system configuration, comprehensive user training, and excellent customer relationship management.
• Build strong relationships with key customers, becoming their trusted advisor and understanding their unique needs.
• Customize and optimize account settings to meet specific client requirements, ensuring a tailored experience for each customer.
• Conduct engaging product training sessions via video conferencing, enabling customers to maximize their usage of the Guesty platform.
• Maintain regular follow‑ups with customers throughout the onboarding process, helping them increase their engagement and utilization of the Guesty product.
• Serve as the primary point of contact for clients during onboarding, promptly addressing any questions or concerns about product usage.
• Develop comprehensive expertise on the entire Guesty platform to assist customers effectively.
• Resolve technical issues that may impede optimal system use, providing timely and efficient solutions.
• Understand customer business and technical needs, offering optimized configurations and best practice recommendations.
• Gather valuable customer feedback and relay it to the Product teams to drive continuous improvement.
• Create best practices and onboarding materials to enhance the overall customer onboarding experience.
• Collect customer requirements, manage data migration and validation, and configure software to meet customer needs.
• Address escalated customer‑side issues in coordination with the Customer Success Manager (CSM) and involve the Customer Experience (CX) team to solve technical issues promptly.

Requirements

• Experience: 3+ years in a similar role as a Professional Services Consultant, Technical Account Manager, or Enterprise Support Engineer, ideally in a B2B SaaS company.
• Technical Background: Strong technical acumen and analytical skills, with a proven track record of effective problem‑solving and decision‑making. Degree in a STEM field or relevant technical work experience.
• Communication Skills: Exceptional interpersonal and communication skills, capable of conveying technical information to stakeholders with varying technical abilities.
• Project Ownership: Previous experience owning a project and being responsible for its success, preferably in a commercial setting. Ability to manage multiple tasks and projects in a fast‑paced environment.
• Culture Fit: Humble and eager to learn, willing to improve current working methods. Self‑motivated, proactive team player with a positive work ethic and ambitious attitude.
• Time Management: Effective time‑management skills, with the ability to handle multiple tasks simultaneously.
• Adaptability: Quick to learn new products and technologies, staying updated with industry trends.
• Customer Focus: Friendly, patient, and professional demeanor, ensuring a positive customer experience.
• Technical Tools: Intermediate‑level proficiency in Google Suite, with a requirement for Excel skills.
• Native/Fluent Italian – Must!

Nice to Have

• Accounting Knowledge: Understanding of basic trust accounting and experience working with balancing ledgers, reporting, and bank reconciliations.
• Experience with Salesforce is a plus.

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.