Enterprise Customer Success Manager (Italian Speaker)

Global-e Online Ltd.; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

Global-e is hiring an Enterprise Customer Success Manager (Italian Speaker) in London. You will partner with enterprise clients in the EU, building long-term relationships with executives and driving revenue through expansion opportunities.

The role blends in-office collaboration three days a week with remote work two days, and requires strong analytical and communication skills. Fluency in English and Italian is essential, with 2+ years in a relevant role and preference for B2B SaaS experience.

Qualifications

• Fluency in English and Italian required.
• 2+ years in Account Management or Customer Success.
• B2B SaaS or software/logistics experience preferred.
• Proven ability to manage multiple projects.
• Revenue growth through up-selling/cross-selling.
• Ability to deliver client-focused solutions based on data.
• Strong analytical, listening, negotiation, and presentation skills.
• Able to influence at executive/C-level.
• Holds a BA/BS or equivalent; willing to work outside standard hours.

Responsibilities

• Serve as lead point of contact for enterprise clients, coordinating with Global-e teams to ensure smooth delivery.
• Develop trusted advisor relationships with key accounts, including C-level contacts.
• Drive revenue through up-selling and cross-selling within the book of business.
• Identify expansion opportunities and flag risks proactively.
• Prepare periodic performance reports and QBRs analyzing client KPIs.
• Support clients with strategic, marketing and operational decisions using data and best practices.
• Build and maintain strong, long-lasting client relationships.

Skills

English & Italian fluency

Analytical skills

Client relationship management

Multi-project management

Executive-level communication

Education

BA/BS degree or equivalent

Job description

Enterprise Customer Success Manager (Italian Speaker)

• United Kingdom, London

Global-e (Nasdaq:GLBE) is the world’s leading platform for global direct-to-consumer e-commerce , enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets.

Trusted by some of the world’s most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret, weoperateon a massive global scale through dynamic teams across North America, EMEA, and APAC.

Our technology-based end-to-end solution combines advanced localisationcapabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide.We’re a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work.

We are looking for a Customer Success Manager (CSM) who will partner with Global-e and ensure the long-term success of our Enterprise clients in the EU.

The CSM will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business.They will also provide clients with strategic insights based on their performances and market trends and, liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients’ needs.

This is a hybrid position with 3 days in the office and 2 days remote.

Responsibilities:

• Operate as the lead point of contact for all clients’, liaising with the relevant teams at Global-e to ensure a quick and swift process.
• Develop a trusted advisor relationship with key accounts, mainly with C-levels.
• Generate revenue though up-selling and cross-selling existing accounts.
• Proactively identify expansion opportunities in addition to any red flags.
• Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs.
• Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
• Build and maintain strong and long-lasting client relationships.

Requirements

• Written and verbal fluency in English and Italian (fluency in any additional languages is desirable.
• At least 2+ years experience in an Account Management or Customer Success Manager role.
• Prior B2B experience in a software, logistics or SaaS company preferred.
• Proven ability to manage multiple projects at a time.
• Experience in generating revenue by expanding on an existing book-of-business.
• Experience in delivering client-focused solutions based on customer needs.
• Strong analytical skills with the ability to present data and trends to internal and external clients.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
• Excellent listening, negotiation and presentation skills.
• BA/BS degree or equivalent preferable.
• With our merchants being located globally, flexibility is required andwe may need you to work out of office hours when necessary.

Note: Unfortunately, we are unable to support with visa sponsorships.

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.