Graduate IT: Modern Workplace Technician

Wolfspeed; Belfast City District; On-site; GBP 32,000 - 42,000; Full time

Job summary

Wolfspeed in Belfast is seeking a Modern Workplace Analyst to support the digital tools, devices, and services employees rely on daily. You will troubleshoot issues, assist users, and gain hands-on experience with Microsoft 365, Windows, endpoint management, and collaboration platforms.

You will collaborate with IT, Infrastructure, Security, and Service Delivery teams to resolve problems, manage tickets, and help drive workplace technology initiatives.

Qualifications

• Bachelor's degree in IT or related field or equivalent practical experience.
• Foundational knowledge of Microsoft 365 and Windows OS.
• Strong troubleshooting and problem-solving skills with logical approach.
• Excellent communication and customer-focused approach.
• Ability to prioritise and manage tasks in a fast-paced environment.

Responsibilities

• Provide first-level support for modern workplace technologies and collaboration tools.
• Investigate and resolve user issues, escalating as needed to other IT teams.
• Assist with ticket management, documentation, testing, and user communications.
• Support workplace technology initiatives and projects while building technical expertise.
• Contribute ideas to improve user experience and team efficiency.

Skills

Troubleshooting

Customer-focused

Communication

Team collaboration

Problem solving

Education

Bachelor's degree in IT or related field

Tools

Microsoft 365

Windows OS

Endpoint management

Collaboration platforms

Job description

Wolfspeed in Belfast is seeking a Modern Workplace Analyst to support the digital tools, devices, and services employees rely on daily. You will troubleshoot issues, assist users, and gain hands-on experience with Microsoft 365, Windows, endpoint management, and collaboration platforms.

You will collaborate with IT, Infrastructure, Security, and Service Delivery teams to resolve problems, manage tickets, and help drive workplace technology initiatives.