Graduate Modern Workspace Technician

What’s Upstate; Belfast City District; On-site; GBP 32,000 - 42,000; Full time

Job summary

Wolfspeed seeks a Modern Workplace Analyst to support digital tools and services enabling employees to work productively. You will troubleshoot issues with Microsoft 365, Windows, endpoint management, and collaboration platforms.

You will collaborate with IT, Infrastructure, Security, and Service Delivery, addressing user needs and driving efficiency while expanding technical skills in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent experience in IT field.
• Foundational knowledge of Microsoft 365, Windows OS, endpoint devices, and collaboration tech.
• Strong troubleshooting and problem-solving with logical approach.
• Excellent communication and customer-focused approach.
• Ability to prioritize work in a fast-paced environment.
• Willingness to learn new technologies.
• On-site work as required and occasional out-of-hours support.

Responsibilities

• Provide first-level support for modern workplace technologies, endpoint devices, Microsoft 365 apps, and collaboration tools.
• Investigate and resolve user issues, escalate with other IT teams as needed.
• Assist with ticket management, documentation, testing, and user communications.
• Support workplace technology initiatives and projects, building technical expertise.
• Contribute ideas to improve user experience and support processes.

Skills

Microsoft 365 knowledge

Windows OS knowledge

Endpoint devices

Troubleshooting

Customer-focused communication

On-site work readiness

Education

Bachelor's degree in Information Technology/Computer Science/Cyber Security or related field

Tools

Microsoft Intune

Active Directory

Microsoft Teams

Job description

The power to make it real.

At Wolfspeed, we believe the most powerful innovations are created by people who care deeply about what they build and why it matters. As the leader in silicon carbide technology, we are enabling a more sustainable, electrified future, one breakthrough at a time.

Our team at Wolfspeed is bold, modern, and relentlessly focused on execution. We are building the foundation for the next decades of innovation and we're looking for people who are ready to help shape it.

This role plays a critical part in Wolfspeed's mission to scale world-class silicon carbide technology safely, reliably, and sustainably. In your role as a Modern Workplace Analyst, you will help support the digital tools, devices, and services that enable our employees to work productively every day. Working closely with colleagues across IT, Infrastructure, Security, and Service Delivery, you will troubleshoot technical issues, assist users, and gain hands-on experience with modern workplace technologies including Microsoft 365, Windows, endpoint management, and collaboration platforms.

Key Responsibilities

• Provide first-level support for modern workplace technologies, endpoint devices, Microsoft 365 applications, and collaboration tools.

• Investigate and resolve user issues, escalating and collaborating with other IT teams where required.

• Assist with ticket management, documentation, testing, user communications, and follow-up activities.

• Support workplace technology initiatives and projects while building technical expertise across modern IT environments.

• Contribute ideas to improve user experience, support processes, and team efficiency.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Computing, Cyber Security, or a related discipline, or equivalent practical experience.

• Foundational knowledge of Microsoft 365, Windows operating systems, endpoint devices, and collaboration technologies.

• Strong troubleshooting and problem-solving skills with the ability to gather information and work through technical issues logically.

• Excellent communication and interpersonal skills with a customer-focused approach.

• Ability to prioritize work, follow processes, and manage tasks in a fast-paced environment.

• Demonstrated willingness to learn new technologies and develop technical skills.

• Ability to work on-site as required and participate in occasional out-of-hours activities supporting business needs.

This role requires the lawful ability to access technical data, information, and areas controlled by United States export control laws and regulations. This position is not eligible for visa sponsorship by the Company.

Preferred Qualifications

• Previous internship, placement year, service desk, or technical support experience.

• Exposure to Microsoft Intune, Endpoint Management, Active Directory, Microsoft Teams, or related workplace technologies.

• Familiarity with IT service management tools and ticketing systems.

Why Wolfspeed?

At Wolfspeed, we believe the most meaningful work happens when innovation and purpose come together. As the global leader in silicon carbide technology, we are powering the future of energy, enabling cleaner transportation, more efficient power systems, and solutions that make a lasting impact on how the world works. But our success is not driven by technology alone. It's driven by people.

Just as we take ownership of our technology leadership, we take accountability for how we show up for our employees, our customers, and the communities we serve. That's how we power the future, together.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.