Technical Analyst – Modern Workplace and Applications

Weightmans; Liverpool; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading law firm is seeking a Modern Workplace and Applications Technical Analyst to provide L2/3 support across M365 and applications, ensuring optimal colleague IT experience. Responsibilities include resolving application issues, maintaining compliance, and managing project delivery. Ideal candidates will have strong technical knowledge in Modern Workplace, excellent communication skills, and the ability to adapt to varied tasks. Note: on-call support is estimated to be one week in five.

Qualifications

• Experience in Modern Workplace/EUC environments.
• Proficiency in resolving application issues and ensuring compliance.
• Ability to manage multiple priorities and deliver outcomes under pressure.

Responsibilities

• Provide BAU support and resolve application issues.
• Implement systems enhancing security posture and compliance.
• Produce operational reports to track performance and risks.

Skills

Strong communication skills

Stakeholder engagement

Team leadership

Technical excellence in Modern Workplace/EUC

Education

Qualifications in M365 and enterprise application lifecycle

Tools

M365

Big Hand

In Tapp

Flow Matrix

Intune

Autopilot

Manage Engine

Interaction+ (CRM)

Ivanti

Splunk

Zoom

Job description

The Modern Workplace and Applications Technical Analyst will be responsible for providing BAU L2/3 support and technical implementation across M365, all our applications, colleague devices and audio-visual provision (Teams rooms etc).

The role demands a hands-on technical analyst who can deliver an exceptional colleague IT experience day to day as well as maintenance and enhancement of colleague IT such as M365. The role involves Level 2/3 technical work, project delivery, and collaboration across teams to ensure secure, performant, and compliant technology operations.

This position reports into the Modern Workplace and Applications Technical Team Leader who is responsible for the day-to-day leadership of the technical team, BAU support, deployment of any changes required and managing associated project work. Your role centres on, BAU support, and Level 2/3 technical work. The role holder should be an experienced technician with strong technical knowledge and experience directly supporting colleagues or clients.

Technical Operations

• Provide BAU support and resolve application issues.
• Maintain effective Role-Based Access Control (RBAC) and licensing across the application estate.
• Carry out maintenance tasks as required to maintain the performance and security of our estate.
• Ensure all applications are patched, updated and secured to maximise colleague experience
• Including: Big Hand, In Tapp, Flow Matrix, Intune, Autopilot, Manage Engine, Interaction+ (CRM), Ivanti, Splunk, Zoom.

Security & Compliance

• Implement systems that enhance organisational security posture.
• Ensure compliance with legal obligations, ISO standards, and internal security policies.
• Lead and mentor junior analysts, fostering a collaborative and outcome-driven culture.
• Provide high-quality on-call support (typically one week in five).

Reporting & Documentation

• Produce operational reports and dashboards to track performance and risks.
• Maintain structured processes, technical documentation, SOPs, and knowledge bases.

Back‑Up & Recovery

• Ensure reliable backup operations across all applications in accordance with Weightmans’ backup policies and disaster recovery plans, in particular ensuring compliance with ISO 22301 in conjunction with our Risk and Compliance team.

On-Call Support

• Provide high quality on call support (estimated to be one week in five).

Process & Documentation

• Maintain structured processes, technical documentation, standard operating procedures, and knowledge bases to support operational excellence and compliance.

Project Delivery

• Support project execution using Weightmans’ project management framework, ensuring delivery to time, budget, and scope.

Test, Transition and Release

• Adhere to the end-to-end testing lifecycle, ensuring technical readiness and quality assurance across all delivery stages in line with our testing framework.
• Coordinate the handover of technical solutions into live service, ensuring systems are ready for release and support teams are fully prepared to manage them in line with our transition framework.
• Champion operational improvements using methodologies such as ITIL, Lean, or Six Sigma to enhance service value and reduce waste.
• Ensure systems and processes meet legal, regulatory, and data protection standards including GDPR, ISO 27001 and Cyber Essentials+.

This list is not intended to be exhaustive, and you will have other duties and responsibilities that fall within the remit of this role.

About You

Ideally you will have previous experience of working in a similar role and in a similar environment. As the role is varied, we are looking for you to have a flexible approach to the work you do and be able to adapt to different tasks. We are also looking for you to have:

• Proven excellence in a technical role within Modern Workplace/ EUC environments.
• Strong understanding of M365 and enterprise application lifecycle (ideally with appropriate qualifications)
• Strong communication, stakeholder engagement, and team leadership skills.
• Support budget planning and resource allocation as requested.

Other Accountabilities

• Ensure application and services reliability, performance, and compliance with internal and external standards
• Ensure high quality on call support (estimated to be one week in five).
• Ability to manage multiple priorities and deliver high-quality outcomes under pressure.

📝 Please Note: We encourage candidates to speak to us direct/apply direct for the opportunities we have available.