Junior Modern Workplace Analyst

targetjobs UK; Belfast City District; On-site; GBP 25,000 - 35,000; Full time

Job summary

Wolfspeed is actively recruiting a Modern Workplace Analyst in Belfast to support the digital tools, devices, and services used by employees daily. You will collaborate with IT, Infrastructure, Security, and Service Delivery to troubleshoot issues, assist users, and gain hands-on experience with Microsoft 365, Windows, endpoint management, and collaboration platforms.

You will deliver frontline support, help manage tickets, and contribute ideas to enhance user experience and efficiency while

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Computing, Cyber Security, or related discipline, or equivalent practical experience.
• Foundational knowledge of Microsoft 365, Windows operating systems, endpoint devices, and collaboration technologies.
• Strong troubleshooting and problem-solving skills with the ability to gather information and work through technical issues logically.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Ability to prioritize work, follow processes, and manage tasks in a fast-paced environment.
• Demonstrated willingness to learn new technologies and develop technical skills.
• Ability to work on-site as required and participate in occasional out-of-hours activities supporting business needs.

Responsibilities

• Provide first-level support for modern workplace technologies, endpoint devices, Microsoft 365 applications, and collaboration tools.
• Investigate and resolve user issues, escalating and collaborating with other IT teams where required.
• Assist with ticket management, documentation, testing, user communications, and follow-up activities.
• Support workplace technology initiatives and projects while building technical expertise across modern IT environments.
• Contribute ideas to improve user experience, support processes, and team efficiency.

Skills

Microsoft 365

Windows OS

Endpoint devices

Collaboration tools

Troubleshooting

Communication

Prioritization

Willingness to learn

On-site work

Education

Bachelor's degree or equivalent

Tools

Microsoft Intune

Endpoint Management

Active Directory

Microsoft Teams

Job description

Wolfspeed is actively recruiting a Modern Workplace Analyst in Belfast to support the digital tools, devices, and services used by employees daily. You will collaborate with IT, Infrastructure, Security, and Service Delivery to troubleshoot issues, assist users, and gain hands-on experience with Microsoft 365, Windows, endpoint management, and collaboration platforms.

You will deliver frontline support, help manage tickets, and contribute ideas to enhance user experience and efficiency while