Graduate Engagement Coordinator

London Business School

Greater London

Hybrid

GBP 28,000 - 36,000

Full time

2 days ago

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Benefits offered by this job

27 days annual leave

Pension scheme

Onsite gym & pool

Professional development

Cycle to work

Wellbeing program

Volunteering leave

Job summary

London Business School is seeking an Engagement Coordinator to join the Degree Education and Career Centre on a 10-month fixed-term contract. You will support engagement for the Graduate Masters portfolio across events, digital communications, blogs and partner activity.

Working with the Senior Engagement Lead and Engagement Manager, you will coordinate in-person and virtual events, manage CRM data, and assist with communications to prospective and current students, ensuring a world-class

Qualifications

Further education or equivalent experience.
Excellent organisational and communication skills.
Confident stakeholder management skills.
Strong attention to detail and the ability to work accurately with data and systems.
Experience using Microsoft Office and Zoom.
Excellent customer service skills and experience working in a customer-facing environment.
A proven track record of delivering against KPIs, targets or performance metrics.
Good working knowledge of standard IT packages, systems and databases.
Strong time management skills, with the ability to organise, prioritise and meet deadlines.
A proactive approach to building relationships with colleagues and stakeholders.
Good team working skills and a collaborative mindset.
The ability to interpret and apply guidelines to specific activities.
Experience of standard financial management processes, such as invoices or purchase orders.

Responsibilities

Support the delivery of the Graduate Masters portfolio engagement plan.
Coordinate and schedule engagement activities, including events, digital communications, blogs and associated planning meetings.
Contribute ideas for event content, digital communications and candidate engagement activity.
Support the delivery of in-person and hybrid events, including venue research and booking, catering liaison, event materials, pre-travel information and on-the-day coordination.
Support virtual events by generating Zoom links, coordinating stakeholder information, managing event logistics, moderating Q&A where required and ensuring events run smoothly.
Set up events in CRM systems and ensure registration and attendance data is accurate, up to date and available to the wider Recruitment & Admissions team.
Collate engagement data across events, emails, blogs and other channels to support monthly pipeline meetings and performance reporting.
Support the delivery of digital communications, including marketing list preparation, content composition, data segmentation, deployment and performance monitoring for regular emails.
Act as a first point of contact for prospective students, current students, clients and stakeholders, ensuring enquiries are handled promptly and professionally.
Complete administrative tasks in line with School policies and procedures to provide a consistent, world-class service.
Coordinate team calendars, meetings, materials and resources to support efficient team working.
Process invoices, purchase orders and financial data to support budget tracking.
Work collaboratively with colleagues across Recruitment & Admissions and the wider School to meet team objectives and engagement targets.
Support straightforward projects through research, benchmarking and defined project activities.
Identify opportunities to improve processes, systems and ways of working based on stakeholder feedback and operational insight.