Engagement Coordinator

London Business School; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme

Onsite gym & pool

Professional development

Cycle to work

Wellbeing program

Volunteering leave

Job summary

London Business School is seeking an Engagement Coordinator to join the Degree Education and Career Centre on a 10-month fixed-term contract. You will support engagement for the Graduate Masters portfolio across events, digital communications, blogs and partner activity.

Working with the Senior Engagement Lead and Engagement Manager, you will coordinate in-person and virtual events, manage CRM data, and assist with communications to prospective and current students, ensuring a world-class

Qualifications

• Further education or equivalent experience.
• Excellent organisational and communication skills.
• Confident stakeholder management skills.
• Strong attention to detail and the ability to work accurately with data and systems.
• Experience using Microsoft Office and Zoom.
• Excellent customer service skills and experience working in a customer-facing environment.
• A proven track record of delivering against KPIs, targets or performance metrics.
• Good working knowledge of standard IT packages, systems and databases.
• Strong time management skills, with the ability to organise, prioritise and meet deadlines.
• A proactive approach to building relationships with colleagues and stakeholders.
• Good team working skills and a collaborative mindset.
• The ability to interpret and apply guidelines to specific activities.
• Experience of standard financial management processes, such as invoices or purchase orders.

Responsibilities

• Support the delivery of the Graduate Masters portfolio engagement plan.
• Coordinate and schedule engagement activities, including events, digital communications, blogs and associated planning meetings.
• Contribute ideas for event content, digital communications and candidate engagement activity.
• Support the delivery of in-person and hybrid events, including venue research and booking, catering liaison, event materials, pre-travel information and on-the-day coordination.
• Support virtual events by generating Zoom links, coordinating stakeholder information, managing event logistics, moderating Q&A where required and ensuring events run smoothly.
• Set up events in CRM systems and ensure registration and attendance data is accurate, up to date and available to the wider Recruitment & Admissions team.
• Collate engagement data across events, emails, blogs and other channels to support monthly pipeline meetings and performance reporting.
• Support the delivery of digital communications, including marketing list preparation, content composition, data segmentation, deployment and performance monitoring for regular emails.
• Act as a first point of contact for prospective students, current students, clients and stakeholders, ensuring enquiries are handled promptly and professionally.
• Complete administrative tasks in line with School policies and procedures to provide a consistent, world-class service.
• Coordinate team calendars, meetings, materials and resources to support efficient team working.
• Process invoices, purchase orders and financial data to support budget tracking.
• Work collaboratively with colleagues across Recruitment & Admissions and the wider School to meet team objectives and engagement targets.
• Support straightforward projects through research, benchmarking and defined project activities.
• Identify opportunities to improve processes, systems and ways of working based on stakeholder feedback and operational insight.

Skills

Organisational skills

Stakeholder management

Detail-oriented

Microsoft Office

Zoom

Customer service

KPIs

IT packages

Time management

Teamwork

Guidelines interpretation

Financial processes

ClickDimensions

Microsoft Dynamics

CRM systems

Office Suite

Education

Further education or equivalent

Tools

Microsoft Dynamics

ClickDimensions

Zoom

CRM systems

Office Suite

Job description

Help connect exceptional global talent with world-class degree programmes at London Business School.

The Role

London Business School is looking for an Engagement Coordinator to join the Degree Education and Career Centre, within Recruitment & Admissions on a 10-month fixed-term contract.

This role supports the operational delivery of engagement activity for the School’s Graduate Masters portfolio, including the Global Masters in Finance, Masters in Finance, Masters in Financial Analysis and Masters in Analytics and Management. Working closely with the Senior Engagement Lead and Engagement Manager, you will help deliver activities that enable Recruitment & Admissions colleagues to engage with high-quality, diverse candidates and support recruitment into our degree programmes.

You will play a key role in coordinating a wide range of candidate engagement initiatives, including virtual and in-person events, third-party fairs, digital communications, partner activity, blog content and on-demand video content. This is an excellent opportunity for someone who enjoys working with multiple stakeholders, delivering high-quality events and communications, and contributing to the candidate journey for a globally recognised business school.

Main Responsibilities

• Support the delivery of the Graduate Masters portfolio engagement plan.
• Coordinate and schedule engagement activities, including events, digital communications, blogs and associated planning meetings.
• Contribute ideas for event content, digital communications and candidate engagement activity.
• Support the delivery of in-person and hybrid events, including venue research and booking, catering liaison, event materials, pre-travel information and on-the-day coordination.
• Support virtual events by generating Zoom links, coordinating stakeholder information, managing event logistics, moderating Q&A where required and ensuring events run smoothly.
• Set up events in CRM systems and ensure registration and attendance data is accurate, up to date and available to the wider Recruitment & Admissions team.
• Collate engagement data across events, emails, blogs and other channels to support monthly pipeline meetings and performance reporting.
• Support the delivery of digital communications, including marketing list preparation, content composition, data segmentation, deployment and performance monitoring for regular emails.
• Act as a first point of contact for prospective students, current students, clients and stakeholders, ensuring enquiries are handled promptly and professionally.
• Complete administrative tasks in line with School policies and procedures to provide a consistent, world-class service.
• Coordinate team calendars, meetings, materials and resources to support efficient team working.
• Process invoices, purchase orders and financial data to support budget tracking.
• Work collaboratively with colleagues across Recruitment & Admissions and the wider School to meet team objectives and engagement targets.
• Support straightforward projects through research, benchmarking and defined project activities.
• Identify opportunities to improve processes, systems and ways of working based on stakeholder feedback and operational insight.

Who We Are Looking For

We are looking for a highly organised and proactive coordinator with strong communication skills, excellent attention to detail and confidence working with a range of stakeholders. You will enjoy working in a busy, customer-facing environment and be comfortable balancing multiple activities, deadlines and priorities.

You will bring:

• Further education or equivalent experience; a vocational qualification may also be relevant.
• Excellent organisational and communication skills.
• Confident stakeholder management skills.
• Strong attention to detail and the ability to work accurately with data and systems.
• Experience using Microsoft Office and Zoom.
• Excellent customer service skills and experience working in a customer-facing environment.
• A proven track record of delivering against KPIs, targets or performance metrics.
• Good working knowledge of standard IT packages, systems and databases.
• Strong time management skills, with the ability to organise, prioritise and meet deadlines.
• A proactive approach to building relationships with colleagues and stakeholders.
• Good team working skills and a collaborative mindset.
• The ability to interpret and apply guidelines to specific activities.
• Experience of standard financial management processes, such as invoices or purchase orders.

Experience using ClickDimensions or another email platform, and Microsoft Dynamics or another CRM, would be advantageous.

Benefits You Can Enjoy

• Generous annual leave of 27 days plus extra between Christmas and New Year
• Enrolment into the Group Pension Scheme
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days volunteering leave

At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community.

For this role specifically, you will be expected to be on campus 2 days per week.

We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work

Why London Business School?

London BusinessSchool;aglobal and vibrant business communitybasedin three of the world’s most dynamic cities, London, Dubai and Riyadh.It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world.We offer best inclass hybrid learningtoour students andparticipants, whilst creatinga flexible, supportive and dynamic working environment for our people to excel in, whatever their location.

Our commitment to driving inclusion and belonging

We are a globally reaching institution, committed tocreating tangible and sustainable change in drivinginclusion & belonging within our School, education andsociety at large.We are dedicated to creating an environment where everyone in our community feels they belong and thrive.This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying

Pleasenote we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

View Job Description

View London Business School Benefits

Competitive salary dependent upon experience

Closing date: 26th October 2026