Graduate Assistant Help Desk IT

Nichols College; Dudley; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits as a Graduate Assistant in a dynamic Information Technology department. This role offers a unique chance to enhance your technical skills while providing essential support to campus technology. With a focus on training and managing help desk assistants, you will gain invaluable experience in customer service and problem-solving. Flexible hours and a supportive environment make this position ideal for those looking to grow in a fast-paced setting. Join a forward-thinking institution and make a difference in the tech support landscape!

Qualifications

• Ability to work in a fast-paced environment with effective time management.
• Exceptional organizational skills and proven leadership ability.

Responsibilities

• Assist in managing and training help desk student assistants.
• Develop and implement training programs for help desk assistants.
• Provide desktop support for PCs, laptops, and classroom technology.

Skills

Organizational Skills

Communication Skills

Leadership Ability

Teamwork

PC Technical Skills

Customer Support Experience

Education

Graduate Degree Program Admission

Job description

Graduate Assistant

Job Title: Graduate Assistant

Department: Information Technology

Reports to: Manager of User Support Services

Position Summary

This graduate assistant position is a 24-month appointment, requiring 20 hours of work per week. The role reports directly to the Manager of User Support Services. It involves assisting in the management and training of help desk student assistants, as well as servicing campus computers and printers. The benefits of this position include acquiring valuable technology skills, enhancing customer service abilities, gaining practical experience, and experiencing the satisfaction of solving problems for others.

Knowledge, Skills, and Education

• Required
• Ability to work quickly and effectively in a fast-paced environment
• Possesses exceptional organizational and communication skills
• Record of proven leadership ability
• Ability to work in a team and independently
• Recommended
• PC technical skills (will train as needed)
• Experience in customer support
  
  

Proposal

• Review, update and implement an extensive training program for help desk assistants, which consists of student workers
• Oversee and delegate responsibilities to the help desk assistants to ensure progressive accomplishment of assigned tasks and the daily schedule of jobs
• Develop quality assurance standards that help desk assistants must adhere to
• Desktop support, as needed, which includes supporting PC, laptops, classroom technology, software, etc.
• Other duties as assigned
  
  

Details

• Requirement
• Must be admitted into the graduate degree program before being interviewed
• Work Schedule
• 20 hours per week
• Flexible hours