Service Desk Engineer

TieTalent; Chesterfield; Remote; GBP 23,000 - 25,000; Full time

Job summary

An established industry player is seeking a dedicated Service Desk Engineer to join their dynamic team. This role involves providing exceptional technical support and advice to clients, primarily through remote assistance, with occasional on-site visits. The ideal candidate will have a strong background in IT support, excellent communication skills, and a commitment to delivering outstanding customer service. You'll be responsible for managing incident tickets, ensuring timely resolutions, and driving service improvements. Join this forward-thinking company and take your career to the next level in a supportive environment that values your growth.

Qualifications

• Minimum 2 years’ experience in a 1st Line role within a service desk environment.
• Strong customer service skills and attention to detail.

Responsibilities

• Provide support for incidents related to hardware, software, and network connectivity.
• Manage and own incident tickets via Autotask ticket management system.

Skills

Windows Server

VMWare

SQL Server

Networking LAN

VPN

Active Directory

Antivirus

Microsoft 365

PC hardware/software troubleshooting

Excellent communication skills

Job description

Join or sign in to find your next job

Join to apply for the Service Desk Engineer role at TieTalent

2 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

About

Ceptre is supporting a local IT Business with their next opportunity in their service department. They are requiring a Service Desk Engineer to join the team as soon as possible to help provide technical support and advice to their clients. This will mainly be remote advice, however some site visits may be required too. A desire to provide an exceptional customer experience at all times is a must along with an understanding of the commercial goals of the business as a whole. Providing efficient and precise information is key to be successful in this role, as well as in-depth technical knowledge.

Responsibilities

Key Responsibilities:

1. Provide support for incidents related to hardware, software, network connectivity and application services to a wide variety of external customers.
2. Manage and own incident tickets via Autotask ticket management system, providing customer updates to agreed timeframes.
3. Resolve incidents to stringent customer defined SLA’s, escalating tickets where required to ensure SLA’s are consistently met.
4. Drive service improvement within the service desk to improve first time fix resolution times.
5. Communicate clearly, effectively and in a timely manner with all customers.
6. Create and maintain accurate documentation within the centralised management database.
7. Provide any on-site support to resolve customer service outages as required to meet SLA’s.
8. Continue to develop technical knowledge and skillset through formal training, informal training and hands-on practical experience.

Skills

• Minimum 2 years’ experience in a 1st Line role within a service desk environment.
• Good knowledge of Windows Server, Virtual environments (VMWare), SQL Server, MS Windows, Networking LAN, WAN, VPN and Wireless, Active Directory, Antivirus.
• Microsoft 365 and related technologies
• Exchange Online
• Conditional Access/MFA
• Firewalls (NAT/PAT/ACL’s)
• PC hardware/software trouble-shooting skills.
• Excellent communication and interpersonal skills; professional telephone demeanour.
• Strong customer service skills and attention to detail.
• Patience, ability to work under pressure and good organisational skills.
• The ability and desire to develop the role and make it your own, suggesting improvements for process where appropriate to enhance internal and external experiences.

Nice-to-have skills

• Windows Server
• VMWare
• SQL Server
• WAN
• VPN
• Wireless
• Active Directory
• Firewalls
• NAT

Work experience

• Systems Administrator
• Desktop Support
• NOC Engineer

Languages

• English

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Technology, Information and Internet

Referrals increase your chances of interviewing at TieTalent by 2x

Get notified about new Service Desk Engineer jobs in Chesterfield, England, United Kingdom.

Greater Sheffield Area £23,000.00-£25,000.00 21 hours ago

Long Eaton, England, United Kingdom 3 weeks ago

Sheffield, England, United Kingdom 1 week ago

Sheffield, England, United Kingdom 6 days ago

Sheffield, England, United Kingdom 2 weeks ago

Sheffield, England, United Kingdom 3 weeks ago

Derby, England, United Kingdom 3 weeks ago

Derby, England, United Kingdom 4 days ago

Barlborough, England, United Kingdom 3 weeks ago

Nottingham, England, United Kingdom 1 week ago

Nottingham, England, United Kingdom 1 week ago

Derby, England, United Kingdom 3 weeks ago

Belper, England, United Kingdom 1 hour ago

Nottingham, England, United Kingdom 15 hours ago

Doncaster, England, United Kingdom 3 days ago

Doncaster, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.