Graduate Application Support Engineer: Build & Grow

Penfold; London Borough of Southwark; Híbrido; GBP 35.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Share options

10% pension contribution

Medical insurance

Unlimited holiday

Hybrid working

Office near Borough Underground

Free lunch weekly

Laptop & WFH gear

Cycle to work

Descripción de la vacante

Penfold is building a modern, tech-first pension platform. We’re seeking an engineer starting out in their career to split time between first line support and development work, learning to automate processes and reduce support volume.

You’ll join a scaling function team and work with a Team Lead, with chances to move into a Product Engineer role as you grow. This role is ideal for a curious, data-driven coder in London.

Formación

• Baseline software development knowledge required.
• Familiarity with JavaScript/TypeScript and databases helpful.
• Strong communication and data-driven decision making expected.

Responsabilidades

• Support customer-facing operations within SLAs.
• Review and improve production support processes.
• Automate BAU tasks to reduce support volume.
• Use monitoring tools to spot performance issues.
• Collaborate with product teams on UX feedback.
• Create technical docs for internal knowledge base.

Conocimientos

JavaScript/TypeScript

SQL databases

Communication skills

Data-driven mindset

Descripción del empleo

Penfold is building a modern, tech-first pension platform. We’re seeking an engineer starting out in their career to split time between first line support and development work, learning to automate processes and reduce support volume.

You’ll join a scaling function team and work with a Team Lead, with chances to move into a Product Engineer role as you grow. This role is ideal for a curious, data-driven coder in London.