Graduate Application Support Engineer — Path to Product

Penfold; Greater London; Híbrido; GBP 30 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Share options

10% pension contribution

Medical insurance

Resumo da oferta

Penfold is building the pension of the future. We are hiring an engineer starting out in their career to grow technically while delivering concrete business value. The role splits roughly 50% first-line support and 50% build work, with a path into a Product Engineer as you progress.

You’ll be joining a growing fintech team in London, working in a hybrid setup that supports collaboration and learning. If you’re motivated, data-driven, and eager to learn, we want to hear from you.

Qualificações

• Baseline software development knowledge to be effective in the role.
• Experience or familiarity with Javascript/Typescript is ideal.
• Experience with SQL databases (PostgreSQL a plus).
• Strong communication skills and a data‑driven approach to inform decisions.

Responsabilidades

• Support customer/ops/growth tasks to meet SLAs.
• Review and improve the production support process.
• Automate BAU tasks to reduce manual work.
• Monitor systems and collaborate with Platform Engineer to fix issues.
• Provide feedback to product team on user experience and improvements.
• Train and support wider team on technical topics.
• Create internal technical documentation.

Conhecimentos

Javascript/Typescript

SQL databases

Communication

Data-driven mindset

Descrição da oferta de emprego

Penfold is building the pension of the future. We are hiring an engineer starting out in their career to grow technically while delivering concrete business value. The role splits roughly 50% first-line support and 50% build work, with a path into a Product Engineer as you progress.

You’ll be joining a growing fintech team in London, working in a hybrid setup that supports collaboration and learning. If you’re motivated, data-driven, and eager to learn, we want to hear from you.