EMIS-Expert GP Receptionist | Patient Services & Admin

NHS Jobs; Bromsgrove; On-site; GBP 23,000 - 28,000; Full time

Job summary

The Royal Orthopaedic Hospital NHS Foundation Trust is seeking a GP Surgery Receptionist with EMIS experience to support daily front-desk operations. You will handle appointment scheduling, patient registrations, and confidential information with professional communication and teamwork.

Key duties include managing Docman workflows, answering calls, processing private payments, and ensuring smooth reception and admin tasks while maintaining a patient-friendly environment in a busy NHS setting.

Qualifications

• Experience with EMIS, Docman and Microsoft Office.
• Strong communication and confidentiality in handling patient information.
• Ability to work as part of a team and autonomously following procedures.

Responsibilities

• Book patient appointments with clinical staff.
• Manage scanning and document workflow using Docman.
• Answer incoming and initiate outgoing calls; manage reception duties.
• Process patient registrations and forms; verify living within boundary and ID.
• Liaise with GPs, nursing staff and Practice Manager on patient queries.
• Take payments for private non NHS work and assist deliveries.
• Maintain reception and clinical system logs; ensure confidentiality.

Skills

EMIS experience

Docman

Microsoft Office

Communication

Confidentiality

Tools

EMIS

Docman

AccuRx

Microsoft Office

Job description

The Royal Orthopaedic Hospital NHS Foundation Trust is seeking a GP Surgery Receptionist with EMIS experience to support daily front-desk operations. You will handle appointment scheduling, patient registrations, and confidential information with professional communication and teamwork.

Key duties include managing Docman workflows, answering calls, processing private payments, and ensuring smooth reception and admin tasks while maintaining a patient-friendly environment in a busy NHS setting.