GP Surgery Receptionist

Northgate plc; Pontefract; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

NHS pension

6 weeks holiday

Job summary

Northgate Surgery, a busy GP practice in Pontefract, is seeking an experienced Receptionist to join our team. You will be heavily involved in patient care, from organising appointments to assisting the clinical triage team and handling front-of-house queries, while supporting care navigation and record management.

We offer 37 hours per week, with flexibility for holidays and sickness cover. The role includes a competitive salary, NHS pension and 6 weeks holiday.

Qualifications

• Experience as receptionist in General Practice or busy reception.
• Excellent organisational and communication skills.
• Ability to handle patient queries and appointments.

Responsibilities

• Care navigate to other services when appropriate.
• Deal with online services such as patches, emails and GP billing.
• Handle queries and requests regarding prescriptions.
• Register new patients and temporary residents.
• Collect payments from patients for non-NHS services.

Skills

Care navigation

Query handling

Patient registration

Payment collection

Job description

We are looking for a experienced Receptionist to join our team. This is a busy Practice and you will be very involved in patient care, from organising appointments, using care navigation techniques (full training given), working closely with our clinical triage team, assisting on front of house, dealing with queries, organising paperwork for the clinical team, ringing patients to book in to specialist clinics, handling the movement of patient records, scanning and summarising (training given). The role is for 37 hours a week. However, flexibility is essential as you will also be expected to cover for holidays and sickness. Pay rate is competitive and you will receive 6 weeks holiday plus bank holiday. Previous experience as a Receptionist in General Practice or another busy reception environment is essential., Making appointments for patients

• Care Navigate to other services if appropriate
• Deal with online services such as Patchs, Emails and GP Billing
• Handling queries and requests regarding prescriptions
• Register new patients and temporary residents
• Ensure outstanding queries are explained and handed over to next shift, as necessary
• Collect payments from patients for non-NHS services

Northgate Surgery is a large doctors practice in Pontefract with 16,400 patients. The practice is dynamic and innovative in the way it is run. We like to work at the forefront of change. We are heavily involved in our Primary Care network and work closely with the other Practices. Northgate surgery is a training practice with a wide variety of different students. Benefits package includes competitive salary, NHS pension and 6 weeks holiday.