Reception/Admin

Cardiff and Vale University Health Board; Tees Valley; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

NHS pension

Generous holiday allowance

Job summary

Crossfell Health Centre in Middlesbrough is seeking a frontline administrator to support patients at the Surgery. You will engage with patients, assess needs and help access appropriate medical services, including appointment booking, prescription requests and general admin tasks.

Applicants should have GP practice experience, excellent communication, and a can-do attitude. Strong IT skills, including SystmOne, and call handling experience are essential.

Qualifications

• Experience of working in GP Practice (essential).
• Excellent communication skills.
• Be able to multi-task and work efficiently in a fast moving environment.
• Have a friendly and understanding approach when dealing with staff and patients.
• Have strong IT skills (SystmOne) and call handling experience.
• Bring a positive can-do attitude to the table.

Responsibilities

• You will be a key player on the front line for the surgery, talking to patients, finding out their needs and helping them access appropriate medical services, dealing with appointments, prescription requests and general administrative tasks.

Skills

GP Practice experience

Excellent communication

Multi-tasking

Friendly & understanding

Call handling experience

Tools

SystmOne

Job description

You will be a key player on the front line for the surgery, talking to patients, finding out their needs and helping them access appropriate medical services, dealing with appointments, prescription requests and general administrative tasks.

• We are highly dedicated to quality improvement and patient satisfaction therefore the ideal candidate will have: Experience of working in GP Practice (essential) Excellent communication skills Be able to multi-task and work efficiently in a fast moving environment Have a friendly and understanding approach when dealing with staff and patients Have strong IT skills (SystmOne) and call handling experience Bring a positive can-do attitude to the table
• ExperienceEssential criteria
• • At least 1 year of working in General Practice
  • Crossfell Health Centre is a busy family surgery in Middlesbrough serving approx. 9000 patients. Our team currently comprises of 2 GP Partners, 5 Salaried GP, an experienced nursing team and over 25 skilled administrative staff providing support to both our patients and clinical team.
  • The vacancy is for 36 hours weekly between the hours of 8am and 6pm. There will be a regular working pattern but some flexibility to cover holiday and sickness would be expected.
  • If you are passionate about patient care and would like to work on the frontline of the NHS
  • We offer an NHS pension and generous holiday allowance.
  • Rate of pay is negotiable depending on experience.