Apprentice Clinical Correspondence Co-Ordinator

Inspiro Learning; Marlow; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

TOTUM membership

Job summary

Inspiro Learning Limited is offering an Apprentice Clinical Correspondence Co-Ordinator role at our MARLOW and partner sites. The position provides clinical correspondence training to ensure knowledge of coding, procedures and confidentiality, with duties across four locations.

You will learn to manage patient communications, typing, and filing within a supportive apprenticeship program and gain hands-on experience in a real GP practice setting.

Qualifications

• Excellent written and verbal communication skills.
• Methodical and organised with strong attention to detail.

Responsibilities

• Manage incoming patient correspondence and requests across four sites.
• Code letters and contents to patient records.
• File and archive documents accurately.
• Provide efficient copy typing of letters, reports and referrals.
• Process emails promptly per procedures.
• Screen tasks for urgent items and action appropriately.

Skills

Excellent written and verbal comms

Methodical and organised

Attention to detail

Education

GCSE Maths & English (min 4)

Job description

Apprentice Clinical Correspondence Co-Ordinator

Programme name Level 3 - Business Administration

We are a partnership practising in our purpose-built surgery in Victoria Road, Marlow and are other surgeries at Lane End, Loudwater and Hambleden.

Surgery consultations are normally by appointment and there are specialist clinics in various fields.

The Marlow Surgery is responsible for training qualified doctors in general practitioner skills.

To provide administration and secretarial support to the practice, by successfully completing clinical correspondence training to ensure appropriate knowledge of coding and understanding of protocols and procedures is obtained and applied when carrying out duties.

The role will incorporate managing incoming patient correspondence and requests. To include clinical coding, reading and sharing sensitive information, word processing and typing skills and general clerical work over four sites.

Job responsibilities:

Responsible for managing, assessing priority and appropriately distributing all clinical correspondence in accordance with our protocols.

Responsible for coding letters and contents to patient record.

Ensuring all documents are filed correctly and accurately.

Process incoming e-mails to the [e-mail] and [e-mail] addresses in a timely fashion in accordance with relevant procedures.

Working with the Healthcare Providers, sharing sensitive information as required.

To provide efficient copy typing for GPs and health professionals as required. This includes the typing of letters, reports and patient referrals etc. in an accurate and quality manner.

Screen incoming tasks and work lists for urgent / 2WW / advice and guidance and actioning appropriately.

Review daily worklists for advice and guidance responses and where referrals have come back with an issue; action appropriately.

Provide ad hoc administrative support related to QOF under instruction of the Operations Manager

Provide ad hoc administrative support related to the Pharmacy Team recalls under instruction of the Operations Manager .

Any other administrative duties deemed appropriate and agreed by the Operations Manager.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Contribution to the Implementation of Services

The post-holder will:

Apply practice policies, standards and guidanceDiscuss with other members of the team how the policies, standards and guidelines will affect own workParticipate in audit where appropriate

To become an apprentice, you must:

• Be 16 or over
• Not already be in full-time education

As an apprentice you’ll:

• Complete a Business Administration apprenticeship standard
• Have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace.
• Learn and train for a specific job
• Get paid and receive holiday leave
• Get hands‑on experience in a real job
• Study for 6 hours per week
• Complete assessments during and at the end of your apprenticeship
• Be on a career path with lots of future potential
• Be entitled to a TOTUM membership, find out more here About TOTUM | TOTUM UK

Future Prospects

This vacancy is for at least duration of the apprenticeship programme. There is also the possibility of fulltime administrative role following successful completion of the apprenticeship.

Skills required

• Excellent written and verbal communication skills and a willingness to help.
• Methodical and organised with a strong attention to detail at all times.

Qualifications required

GCSE Maths & English Grade minimum of 4/CPersonal qualities

Personal qualities

• Professional, smart appearance
• Friendly disposition
• Polite
• Reliable
• Trustworthy
• Confidential
• Hard worker

Things to consider

This vacancy may close early if sufficient applications are received and you may be invited to an interview before the closing date. Please ensure you apply early to avoid disappointment.