GP Receptionist/ Administrator

Figges Marsh Surgery; Greater London; On-site; GBP 12,000 - 18,000; Part time

Job summary

Figges Marsh Surgery in Mitcham, London, is seeking a friendly part-time Receptionist/Administrator to join our busy NHS GP practice. You will handle a range of patient-facing and administrative tasks, greet patients, manage appointments, and maintain records with strict confidentiality.

Prior reception/admin or customer service experience is desirable, and EMIS Web experience is preferred. This fixed-term contract may extend.

Qualifications

• Experience in customer service
• Experience in general practice or primary care is a plus
• Strong interpersonal and IT skills required
• Fluent in English, written and spoken

Responsibilities

• Answer telephone calls and greet patients and visitors
• Schedule and check in patients for appointments
• Maintain patient records in the clinical system with confidentiality
• Process information and support the administration team
• Be a central point of contact for patients and external agencies
• Support triage administration and respond to requests from patients and staff
• Cover colleagues during annual leave and absences as needed

Skills

Interpersonal skills

Customer service

Administrative skills

IT skills

Tools

EMIS Web

Job description

We are a friendly and busy NHS GP Practice in Mitcham. We are looking for a part time Receptionist/ Administrator to work with us.

We require a medical care navigator with initiative, drive and strong interpersonal, admin and IT skills.

Join our dedicated team providing quality care to a diverse population. You will need to be a good communicator, fluent in English, written and spoken with excellent interpersonal and customer service skills; especially under pressure.

You will have a range of patient facing and administrative tasks.

Previous Reception/admin and/or customer services skills are desirable. Also, experience of using Emis Web and working in a GP practice is preferred. A caring, empathetic character is essential.

Fixed- Term contract with view to extend.

Main duties of the job

Answering telephone calls and dealing with face to face enquiries.

Greeting patients and visitors to the surgery.

Scheduling appointments for patients/ checking patients in.

Dealing with all requests in an efficient and courteous manner.

Screening enquiries for the doctors and medical staff.

Accurately collecting information and personal details about patients, maintaining patients' confidentiality.

Updated clinical system with personal details.

Receiving samples and sending them off to the hospital.

Maintaining a clean reception and waiting area to show a professional image.

This role is for 20hours per week. Candidates must be available to cover colleagues during times of annual leave and absences. Immediate start is available for this role.

About us

Figges Marsh Surgery is looking for an experienced and well rounded Care Navigator/ administrator to join our friendly and innovative GP practice. We are located in Mitcham and delivering care to over 11,000 patients, and maintaining a Good CQC- rated service.

We are seeking an enthusiastic team player, reliable, motivated and caring individual who enjoys helping patients in a general practice setting.

Job responsibilities

The candidate will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration,

The post-holder will act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.

The candidate will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

The post-holder will be an integral part of the general practice team.

The following are the core responsibilities of a Receptionist/administrator in delivering health services:

Accurately detail information on patients records within the clinical system

Maintain and monitor the practice appointment system

Process personal, telephone and e-requests for appointments

Assist with triage administration

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiate contact with and respond to, requests from patients, team members and external agencies

Photocopy documentation as required

Input data into patients healthcare records as necessary

Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner

Support all clinical staff with general administrative tasks as requested

Undertake a broad spectrum of administrative duties commensurate with the role

Be an integral part of the general practice team

Act as a chaperone as required

Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children

Support in the delivery of enhanced services and other service requirements

Undertake all mandatory training and induction programmes

Contribute to and embrace the spectrum of clinical governance

Maintain a clean, tidy, effective working area at all times

Person Specification

Experience

• Experience of working within a customer service role
• Experience of working within general practice
• Experience of working in primary care
• Experience of using EMIS Web

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.