GP Receptionist Apprentice

Longview; Liverpool; On-site; GBP 18,000 - 22,000; Full time

Job summary

Longview in Liverpool is seeking an organised Receptionist for our medical practice. You will greet patients, manage appointments, handle general enquiries, and support clinical staff with non-clinical tasks.

The role involves using the appointment system, recording messages, liaising with labs and hospitals, and ensuring the reception area is tidy and efficient for patients and colleagues. We are a training practice responsible for training GPs, Foundation Doctors and Medical Students and offer

Responsibilities

• Reception and routing of patients on arrival
• Answering general enquiries, explaining surgery procedures, making new and follow-up appointments and generally advising patients on non clinical matters
• Use computerised appointment system as per training
• Sorting and distributing incoming mail
• Ensure Doctor/Nurse patient call system is in working order
• Record requests for home visits
• Ensuring an adequate supply of stationary etc in the consulting rooms and reception area
• Receiving samples, logging and ensuring the correct forms accompany them to the laboratory
• Receiving and recording telephone messages for the Doctor/Nurse/ Health Visitor
• Booking ambulances for patient hospital appointments or admissions
• Taking request for repeat prescriptions and preparing them on the computer for collection
• Dealing appropriately with outgoing mail
• Liaison with hospitals, primary health care team, community services and social services
• Ensuring that the reception area is left tidy and ready for use by incoming colleagues together with any information about unresolved or urgent matters

Job description

Principal Duties and Responsibilities:

• Reception and routing of patients on arrival
• Answering general enquiries, explaining surgery procedures, making new and follow-up appointments and generally advising patients on non clinical matters
• Use computerised appointment system as per training
• Sorting and distributing incoming mail
• Ensure Doctor/Nurse patient call system is in working order
• Record requests for home visits
• Ensuring an adequate supply of stationary etc in the consulting rooms and reception area
• Receiving samples, logging and ensuring the correct forms accompany them to the laboratory
• Receiving and recording telephone messages for the Doctor/Nurse/ Health Visitor
• Booking ambulances for patient hospital appointments or admissions
• Taking request for repeat prescriptions and preparing them on the computer for collection
• Dealing appropriately with outgoing mail
• Liaison with hospitals, primary health care team, community services and social services
• Ensuring that the reception area is left tidy and ready for use by incoming colleagues together with any information about unresolved or urgent matters

We are based on Longview Drive, in the Heart of Huyton and the practice serves approximately 4000 patients. We are a training practice responsible for training GPs, Foundation Doctors and Medical Students and offer patients both Face to Face and Telephone Consultations