Temporary Receptionist GP Practice

Stourside Medical Practice; Halesowen; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Enhanced weekend/evening rate £21.40/h

Job summary

Stourside Medical Practice in Halesowen is seeking an enthusiastic, experienced Receptionist for a temporary role. The position offers 37.5 hours per week with weekend and evening shifts at an enhanced rate of £21.40 per hour.

You will be the first point of contact for patients, manage appointments, registrations, and telephone inquiries, and support the practice team in a busy primary care environment. Experience in a reception/admin role within primary care is preferred, and the role may

Qualifications

• Experience in a receptionist/admin role within primary care preferred.
• Excellent telephone and communication skills.
• Ability to work under pressure and as part of a team.
• Flexible for month-to-month extension after the initial 3 months.

Responsibilities

• Provide a high quality, professional reception service to our patients.
• Act as the first point of contact for patients and represent the Practice professionally.
• Handle enquiries courteously and efficiently.
• Prioritise, maintain attention to detail and remain calm under pressure.
• Cover all reception positions as necessary.
• Process appointment requests and home visit entries.
• Registrations and medical records updates as required.

Skills

Telephone skills

Communication skills

Team player

Primary care reception

Tools

Telephone/bleep system

Job description

Job summary

Stourside Medical Practice is based in the centre of Halesowen and supports the health needs of 6000 patients . We require an enthusiastic experienced and flexible Receptionist in a temporary role which may be able to be extended on a month by month basis after the 3 months. We are also open until 8pm on Monday/Thursday evenings and on alternate Saturday afternoons. These weekend and evening hours are paid at an enhanced rate of £21.40 per hour

If you have excellent telephone and communication skills, can work well under pressure as well as being a good team player we would like to hear from you. Experience in a receptionist/admin role within primary care would be preferred.

Main duties of the job

To provide a high quality, professional reception service to our patients, . To act as the first point of contact for patients contacting the Practice and to represent the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the satisfaction of the patients. This is a high pressure role with a heavy workload and variety of tasks to juggle throughout the day. An ability to prioritise, have attention to detail and to remain calm under pressure is essential

About us

We have an experienced team of non-clinical staff , salaried GPs and practice nurses with the practice actively involved in a thriving Primary Care Network with a variety of allied health professionals supporting the practice including Pharmacists, Social Prescribers, Physiotherapist and Mental Health support workers.

Job description

Job responsibilities

JOB TITLE: RECEPTIONIST

REPORTS TO: RECEPTION TEAM LEADER

HOURS: 37.5 Hours per week

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Duties and Responsibilities:

• To have a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols

• Ensure an effective and efficient reception service is provided to patients any other visitors to the practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments
• Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
• Be able to cover all reception positions as necessary

• Process appointment requests for today future appointments from patients by telephone and in person.
• Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor

• Registrations of new patients computer data entry and medical records.
• Process patients change of address computer data and medical records (have knowledge of Practice area.

• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
• Have working knowledge of telephone/bleep system, during and after hours.

• Ensure all Health & Safety checks are undertaken within the desired timescales as indicated in the Practices Health & Safety Policy

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training
• Reporting potential risks identified

Equality and Diversity:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own