Receptionist / Administration Assistant - Gynaecology

NHS Jobs; Crewe; Presencial; GBP 21.000 - 27.000; Jornada completa

Descripción de la vacante

NHS Jobs is seeking a Receptionist / Administration Assistant in Gynaecology to deliver a comprehensive administrative service across the Trust, supporting referral management, appointment bookings, and health records processes. You will greet patients and visitors, manage data quality across PAS and RTT pathways, and maintain health records with attention to accuracy and governance.

This role emphasizes proactive data handling, efficient reception duties, and strong collaboration with clinical

Responsabilidades

• Referral management: creating referrals, waiting list entries and maintaining patient demographics and data quality on PAS.
• Appointment management: booking appointments, arranging transport.
• Health Records management: retrieval, preparation and filing patient information/data - including preparing notes for clinic.
• General administration: printing correspondence, photocopying or e-mailing reports/letters.
• Managing data quality across Trust systems including PAS, NHS e-Referral Service, Bookwise and Envoy.
• Referral to Treatment (RTT) pathways: ensuring outpatient attendances are confirmed and outcomes are recorded.
• Maintain systems and processes, adhering to standard operating procedures, facilitating accurate, timely access to patient information/data within the health records either via hard copy or electronic format complying with quality standards and information governance procedures.
• Provide a professional reception service, greeting patients, public and all visitors as they arrive or on the telephone, dealing with enquiries promptly, taking action as necessary and directing patients/relatives/carers accordingly.
• Pro-actively manage the data quality within the patient administration system, thus ensuring that patient demographic information is accurate, outpatient attendances are confirmed and outcomes are recorded via the RTT pathways. Supporting the Trust to achieve local and national targets and generate income.
• Maintain health records following clinical review, updating patient information/data in accordance to agreed quality standard, locating and retrieving supplementary documentation as required. Filing diagnostic reports and essential documents in the chronological order within the health record.
• Maintain the case note tracking system, ensuring that individual health records can be located in a timely manner. Promptly raising issues with functionality, reporting difficulties and hold-ups and support the identification of potential solutions.
• Access all appropriate systems to obtain correspondence, clinic management and retrieve results, as and when required.
• Maintain constructive relationships with others, within and across Trust and with external stakeholders e.g. General Practitioner surgeries, in order to improve the effectiveness and efficiency of services to patients.
• Provide an efficient contact centre service, greeting patients, relatives and carers in a professional manner, dealing with their enquiries promptly, taking action as necessary.

Descripción del empleo

Receptionist / Administration Assistant - Gynaecology

1. Provide a comprehensive administrative service on behalf of the Trust, undertaking all relevant work-related tasks including:
   • a. Referral management: creating referrals, waiting list entries and maintaining patient demographics and data quality on the patient administration system.
   • b. Appointment management: booking appointments, arranging transport.
   • c. Health Records management: retrieval, preparation and filing patient information/data - including preparing notes for clinic.
   • d. General administration: printing correspondence, photocopying or e-mailing reports/letters according to the requirements of the service.
   • e. Managing data quality: Pro-actively managing the data quality within a number of Trust Systems including Patient Administration System (PAS), NHS e-Referral Service, Bookwise and Envoy.
   • f. Referral to Treatment (RTT) pathways: Ensuring that outpatient attendances are confirmed and outcomes are recorded via the RTT pathways. Supporting the Trust to achieve local and national targets and generate income.
2. Maintain systems and processes, adhering to standard operating procedures, facilitating accurate, timely access to patient information/data within the health records either via hard copy or electronic format complying with quality standards and information governance procedures.
3. Provide a professional reception service, greeting patients, public and all visitors as they arrive or on the telephone, dealing with enquiries promptly, taking action as necessary and directing patients/relatives/carers accordingly.
4. Pro-actively manage the data quality within the patient administration system, thus ensuring that patient demographic information is accurate, outpatient attendances are confirmed and outcomes are recorded via the Referral to Treatment (RTT) pathways. Supporting the Trust to achieve local and national targets and generate income.
5. Maintain health records following clinical review, updating patient information/data in accordance to agreed quality standard, locating and retrieving supplementary documentation as required. Filing diagnostic reports and essential documents in the chronological order within the health record.
6. Maintain the case note tracking system, ensuring that individual health records can be located in a timely manner. Promptly raising issues with functionality, reporting difficulties and hold-ups and support the identification of potential solutions.
7. Access all appropriate systems to obtain correspondence, clinic management and retrieve results, as and when required.
8. Maintain constructive relationships with others, within and across Trust and with external stakeholders e.g. General Practitioner surgeries, in order to improve the effectiveness and efficiency of services to patients.
9. Provide an efficient contact centre service, greeting patients, relatives and carers in a professional manner, dealing with their enquiries promptly, taking action as necessary.