GP Receptionist & Admin – Two-Site Practice

Hartlepool & Stockton Health Ltd; Tees Valley; On-site; GBP 21,000 - 26,000; Full time

Job summary

Hartlepool and Stockton Health GP Federation is seeking a motivated Receptionist/Administrator to join our team across two small GP practices. You will provide a professional, efficient and friendly service to patients and visitors, handling reception duties, appointments, and general administration in a shared reception area.

Based on-site at two premises, you will support medical secretarial tasks, patient recalls, data quality work and QOF activities as required.

Responsibilities

• Providing an effective and efficient reception service for patients and visitors.
• Dealing with patient enquiries in person, by telephone and electronically.
• Booking, cancelling and amending appointments.
• Signposting patients to the most appropriate service or healthcare professional.
• Processing prescriptions and general enquiries in accordance with practice procedures.
• Accurately entering and updating patient information on the clinical system.
• Managing incoming and outgoing correspondence.
• Supporting workflow processes, including scanning, coding and filing documents.
• Assisting clinicians and the wider practice team with administrative tasks.
• Liaising with hospitals, community services and other healthcare providers where appropriate.
• Supporting patient recall programmes and administrative projects as required.

Job description

Hartlepool and Stockton Health GP Federation is seeking a motivated Receptionist/Administrator to join our team across two small GP practices. You will provide a professional, efficient and friendly service to patients and visitors, handling reception duties, appointments, and general administration in a shared reception area.

Based on-site at two premises, you will support medical secretarial tasks, patient recalls, data quality work and QOF activities as required.